Western Digital WDBLGT0040KBK, WDBLGT0120KBK WD Service and Support, Accessing Online Support

WD® Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

WD Guardian™ Services premium Technical Support and Extended Warranty services are also available for Small Business Customers. Contact WD Technical support at http://support.wdc.com for information about this extra level of support and how to obtain it.

Your product includes 30 days of free telephone support during the 3-year standard limited warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product on the Registration page on the user interface or online at http://register.wdc.com.

Accessing Online Support

Visit our product support website at http://support.wdc.com and choose from these topics:

•Downloads - Download drivers, software, and updates for your WD product.

•Registration - Register your WD product to get the latest updates and special offers.

•Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information.

•Knowledge Base - Enter keyword, phrase, answer ID, or PID.

•Installation - Get manuals, installation guides, and documentation for your WD product.

•WD Community - Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America		Europe (toll free)*	00 800 211 02110
English	855.556.5117
Spanish	855.556.5117	Europe	+31 880062100
		Middle East	+31 880062100
Mexico	001 8002754932	Isreal	014 800 211 02110
		Africa	+31 880062100
		South Africa	00 800 211 02110
South America		Asia Pacific
Chile	1230 020 5871	Australia	+1 800 42 9861
Venezuela	0800 100 2855	China	+ 00 800 211 02110
Peru	0800-54003	Hong Kong	+001 800 6008 6008
Uruguay	000 413 598 3787	India	+1 800 200 5789
Argentina	0800 4440839	Indonesia	+ 803 852 9439
Brazil	0021 0800 211 02110	Japan	001 800 211 02110 / 0033 800 211
			02110 / 0061 800 211 02110
Columbia	009 800 211 02110	Korea	001 800 211 02110 / 002 800 211
			02110
		Malaysia	+00 800 211 02110
		Philippines	00 800 211 02110
		Singapore	+ 00 800 211 02110
		Taiwan	+ 00 800 211 02110
		Thailand	+ 001 800 211 02110

*Toll free number available in the following countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your product on the user interface of the product software or online at http://register.wdc.com.