MANAGING THE WD SENTINEL SERVER (DASHBOARD)
Health Tasks
Find compatible hard drives
To view a list of WD drives that can be used in the WD Sentinel server:
1.Click Compatible Hard Drives in the Task pane. A
2.If desired, click the WD Store button to view or buy additional drives.
3.To exit, click OK.
Request Support
The Request Support function collects information about your WD Sentinel and sends a diagnostic report to the WD Support server. It then opens the WD Support website, where you can enter a few details regarding the problem to route it to the appropriate support team.
Note: If you do not want to submit the diagnostic logs, use the regular
WD Support page at http://support.wdc.com.
To access WD Customer Support automatically:
1.Click Request Support in the Tasks pane. The Request Support window displays.
2.After reading the information on the screen, click the “I agree and would like to proceed.” checkbox, then click Proceed. The WD Support Ask a Question page displays.
Note: The first time you do this, an Internet Explorer Security Screen displays. Clear the check box and click Close.
3.Complete the online form and click Submit Question. A diagnostic report of the WD Sentinel server is automatically attaches to the form. Your request is added to the WD Support queue and assigned a confirmation number. You will receive an email from WD Support regarding your question.
Important: For faster service/phone service, call WD Support. For the latest phone numbers and contact information in your region, see “Contacting WD Technical Support” on page ii or http://support.wdc.com. Have your confirmation ready when you call.
Lock/Unlock
For security reasons, you can lock or unlock the drives. You cannot lock or unlock an individual drive; you either lock them all or unlock them all, using a password you create here. This password may be but does not have to be the same as the WD Sentinel server Administrator password.
Important: Store your password in a secure place. If the password is lost, there is no way
to get it back or unlock the drives, and all of its data may be lost.
WD SENTINEL DX4000 | 23 |
ADMINISTRATOR’S GUIDE |
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