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Appendix A: Troubleshooting

Before contacting your dealer, please review the following list of problems and solutions to see if any of them apply to your situation.

SYMPTOM

POSSIBLE REMEDY

 

 

 

No response from

• Verify that the peripheral device is

a peripheral

powered on, ready, on-line, and/or

device. (i.e. printer,

securely connected at BOTH ends of the

plotter, modem,

cable. Be sure the application software is

etc.)

configured to recognize the port that

 

you are attempting to use and that the

 

port in question is actually the port

 

intended to be active. Check the

 

configuration settings to insure that the

 

intended port is enabled and that there

 

are no conflicting ports or shared

 

interrupts.

 

• Is board set to correct mode? (Normal or

 

high-speed?)

 

 

 

I added this card to

The mouse driver software must be

aware of the COM2 designation. Refer to

enable a COM2 for

your mouse documentation.

a mouse but it

 

 

won’t work.

• Make sure board is in normal mode;

 

 

mouse will not work in high-speed

 

mode.

 

 

 

IO Turbo Series

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Boca Research Turbo1x1, 2x2 manual Appendix a Troubleshooting, Symptom Possible Remedy