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Boca Research 2x2, Turbo1x1 manual Appendix D Servicing Your Boca Product

Models: Turbo1x1 2x2

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Appendix D: Servicing Your Boca Product

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Appendix D: Servicing Your Boca Product

If your IO Turbo Series adapter requires service, first contact the authorized dealer from whom you purchased the product. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (561) 241-1601 and will support data transmission speeds up to 33.6Kbps with settings of N, 8, 1. If you have a modem, the BBS may be helpful (especially during off hours) if you have a question about product settings or compatibility, or if you wish to download driver software or utilities.

NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE BOTH TIME- CONSUMING AND FRUSTRATING FOR YOU.

1.When calling Boca Research Technical Support, have the following information available:

•Board name and part number (located on the board)

•Computer model

•Peripherals in system

•Computer manufacturer

•Operating system and version

Servicing Your Boca Product

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Boca Research 2x2, Turbo1x1 manual Appendix D Servicing Your Boca Product

Contents

Turbo TurboI/O Adapter Turbo SeriesPage contact the dealer first whenever a problem occurs How to get Technical AssistanceIf your Dealer Can’t Assist you Before You Begin your Installationsupport@bocaresearch.com On-Line SupportDamaged or Missing Items CompuServe GO BOCA Internet emailCONTENTS Turbo Package ContentsGetting Started ASSEMBLYIMPORTANT Before starting note the following EXPRESS InstallDRIVER DISKETTE Turbo 1x1 1 SERIAL/1 PARALLEL PORT EXPRESS Install Suggested peripheral devices Turbo 2 SERIAL/2 PARALLEL PORTSEXPRESS Install EXPRESS InstallSuggested peripheral devices TurboEXPRESS Install 1 SERIAL/1 PARALLEL PORTEXPRESS Install EXPRESS InstallFor additional details on physical installation, see Section Two If you are installing the adapter on Windows NT, refer to Appendix BSection One Introduction A Note on Parallel Port Settings series23456789012345 select Section Two Physical Installation2. Insert the board in the slot you have selected so the edge connector on the bottom rear of the board mates with the socket on the motherboard. Press down firmly on the board. Use the removed screw to secure the board Turbo 2x2 Suggested Configuration Turbo 1x1 Suggested Configuration Windows 98 Users Section Three Windows 98/95 ConfigurationThe Update Device Driver Wizard Windows 95 UsersThe New Hardware Found Dialog Box 2. Go to the Control Panel, System, Device Manager All Versions of WindowsPage Page Section Four Windows 3.x/DOS Configuration IO Adapter 2x2 or IO Adapter Quit Program IO Adapter 2x2 only IF A NON PLUG AND PLAY SYSTEM IS DETECTEDECP Printer Port A ECP Printer Port B Comm Port A HS Comm Port B HS 6. Change displayed settings to standard addresses such as POSSIBLE REMEDY Appendix A TroubleshootingSYMPTOM POSSIBLE REMEDY SYMPTOMTroubleshooting My system locks up SYMPTOMwhen exiting my POSSIBLE REMEDYWindows NT Notes Appendix B Windows NT ConfigurationTechnical Notes Troubleshooting InstallingPin # Appendix C Pin AssignmentsSerial Port A and B 9-pin Line NameACKnowledge Parallel Port A and B 25-pinLine Name Pin #Appendix D Servicing Your Boca Product If you suspect a problem with a specific program or software package, make note of the name, version or release number, and manufacturer of the software Boca Raton, FL Boca Research, Inc RMA Department - RMA # 6500 West Rogers CirclePublication Date February Printed in the U.S.A FCC ComplianceLimited Warranty