70 en Troubleshooting GuideAutoDome 700 Series IP PTZ Camera

Problem

Solution

 

 

 

 

If O.K., then:

 

– Check all network connections.

 

–

If the video is clear and contains no distortion, then the network connections are

 

 

probably not the source of audio problems.

 

–

Ensure that the maximum distance between any two Ethernet connections is 100 m

 

 

(328 ft).

 

 

Refer to the VG5 AutoDome Installation Manual for more information.

 

 

Poor Audio

– Check the computer receiving the audio from the VG5 AutoDome or from the IP

 

Decoder.

 

–

Check the computer’s audio output card and speakers. Play a secondary source of

 

 

audio on the computer, if you hear static then replace the speakers and try again.

 

–

Check the computer’s audio output card and speakers. Play a secondary source of

 

 

audio on the computer. If you still do not hear audio replace the speakers and try

 

 

again.

 

If O.K., then:

 

– Check the Gain settings and the peak gain value.

 

a.

Access the Settings Web page for the IP-enabled device.

 

b.

Expand the Encoder Settings link, then click Audio Settings.

 

c.

Adjust the Gain level so that the peak value stays within the green area.

 

 

Refer to the VG5 AutoDome Installation Manual for complete information.

 

If O.K., then:

 

– Check the location of the microphone and the audio cables.

 

–

Line level audio is typically between 700 mV and 2 V so it may be affected by AC

 

 

power or transmission sources.

 

–

Ensure that there is a maximum (at least 1 foot per 100 VAC) distance between the

 

 

microphone and audio cables and the AC source.

 

If O.K., then:

 

– Verify the cable type and installation used for audio connections between the

 

microphone and the VG5 AutoDome.

 

–

Cable type: Coaxial

 

–

Cable length: 10 m (33 ft), maximum

 

 

Refer to the VG5 AutoDome Installation Manual for more information.

 

 

 

F.01U.273.798 3.0 2012.08

User Manual

Bosch Security Systems, Inc.

Page 69 Page 71
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Bosch Appliances 700 user manual Problem Solution If O.K., then, Poor Audio
Page 69 Page 71

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