Troubleshooting

LED Error Conditions and WarningsError Condition Ribbon Out

Problem

Solution

In thermal transfer mode, the ribbon is

Load the ribbon correctly. See “Ribbon Loading” on

not loaded or loaded incorrectly.

page 39.

 

 

In thermal transfer mode, the ribbon

Perform the media and ribbon sensor calibration (see

sensor is not sensing correctly loaded

page 17).

ribbon.

 

 

 

 

Put the printer in direct thermal mode via the front

In direct thermal mode, when ribbon is

panel and remove ribbon (if loaded).

 

not used:

Ensure that the printer driver or software settings are

 

 

correctly set (if applicable).

 

 

Error Condition Paper Out

Problem

Solution

The media is not loaded or loaded

Reload the media. Refer to “Roll Media Loading” on

incorrectly.

page 27.

 

 

The media sensor is not adjusted

Check the position of the upper and lower media

sensors. See “Positioning the Media Sensors” on

properly.

page 10.

 

 

 

 

Either load the correct media or set the printer for the

 

correct media type via the front panel.

The printer is set for non-continuous

 

Ensure that the printer driver or software settings are

media, but continuous media is loaded.

correctly set (if applicable).

 

 

 

 

Calibrate the printer (see page 17).

 

 

The incorrect media sensor is being

Via the front panel, check the sensor type to ensure

that the correct one is used for the media loaded. See

used.

page 16. Calibrate the printer (see page 17).

 

 

 

Brady X-PLUSSeries User’s Guide

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