TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
When the machine is switched on,
the steam and hot water lights are
flashing.
Steam dial is not in ‘OFF’ position Turn the Steam dial to ‘OFF’ position. Machine will
commence normal heat up procedure.
Coffee does not run through Machine is not turned on or plugged in Ensure the machine is plugged in, switched on at the power
outlet and the POWER button is pressed to ‘on’.
Water tank is empty Refer to ‘Filling The Water Tank’, page 34.
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer to ‘Setting
the Right Grind’ on page 36.
Too much coffee in the filter Refer to ‘Adjusting the Dose’, page 36.
Coffee tamped too firmly Refer to ‘Tamping The Ground Coffee’, page 37.
The filter is blocked Clean the filters. Refer to ‘Cleaning The Filters’, page 50.
Coffee runs out too quickly The coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to ‘Setting
the Right Grind’ on page 36.
Not enough ground coffee in the filter Refer to ‘Adjusting the Dose’, page 36.
Ground coffee not tamped firmly enough Refer to ‘Tamping the Ground Coffee’, page 37.
Coffee is too cold Cups not preheated Preheat cups. Refe r to ‘Pre-Warming The Cups’, page 34.
Milk not heated enough (if making a
cappuccino or latté)
When the base of the jug becomes too hot to touch this is
when the milk is heated at the correct temperature. Refer to
‘The Art of Texturing Milk’, page 41.
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