
| Troubleshooting and Routine Maintenance |
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Printing (continued) |
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Difficulty | Suggestions |
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Poor print quality | Check the print quality. (See Checking the print quality on page 83.) |
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| Make sure that the Media Type setting in the printer driver or the Paper Type |
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| setting in the machine’s menu matches the type of paper you are using. |
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| (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software |
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| User's Guide on the |
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| Make sure that your ink cartridges are fresh. The following may cause ink to clog: |
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| The expiration date written on the cartridge package has passed. |
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| (Cartridges stay usable for up to two years if kept in their original packaging.) |
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| The ink cartridge was in your machine over six months. |
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| The ink cartridge may not have been stored properly before use. |
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| Make sure you are using Brother Original ink cartridges. |
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| Try using the recommended types of paper. (See Acceptable paper and other print |
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| The recommended environment for your machine is between 68° F to 91° F |
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| (20° C to 33° C). |
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White horizontal lines appear in text | Clean the print head. (See Cleaning the print head on page 83.) |
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or graphics. |
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| Make sure you are using Brother Original ink cartridges. |
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| Try using the proper types of paper. (See Acceptable paper and other print media |
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| on page 16.) |
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| If you want to print on Photo 4"⋅6" or Photo L 3.5"⋅5" paper, make sure you use | B |
| the photo bypass tray. (See Loading photo paper on page 13.) | |
The machine prints blank pages. | Clean the print head. (See Cleaning the print head on page 83.) |
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| Make sure you are using Brother Original ink cartridges. |
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Characters and lines are stacked. | Check the printing alignment. (See Checking the print alignment on page 84.) |
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Printed text or images are skewed. | Make sure the paper is loaded properly in the paper tray and the paper side guides |
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| are adjusted correctly. (See Loading paper and other print media on page 9.) |
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| Make sure the Jam Clear Cover is closed properly. |
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Smudged stain at the top center of | Make sure the paper is not too thick or curled. (See Acceptable paper and other |
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the printed page. | print media on page 16.) |
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Smudged stain at the right or left | Make sure the paper is not curled when you print on the back side of the paper |
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corner of the printed page. | with the Print Odd Pages and Print Even Pages settings. |
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Printing appears dirty or ink seems | Make sure you are using the proper types of paper. (See Acceptable paper and |
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to run. | other print media on page 16.) Don't handle the paper until the ink is dry. |
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| Make sure you are using Brother Original ink cartridges. |
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| If you are using photo paper, make sure that you have set the correct paper type. |
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| If you are printing a photo from your PC, set the Media Type in the Basic tab of |
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| the printer driver. |
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Stains appear on the reverse side | Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer |
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or at the bottom of the page. |
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| Make sure you are using Brother Original ink cartridges. |
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| Make sure you are using the paper support flap. (See Loading paper and other |
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| print media on page 9.) |
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The machine prints dense lines on | Check Reverse Order in the Basic tab of the printer driver. |
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the page. |
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