Brother DCP-385C, DCP-585CW Error and Maintenance messages

Troubleshooting and Routine Maintenance

Error and Maintenance messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message	Cause	Action
B&W Print Only	One or more of the color ink	Replace the empty ink cartridge. (See
	cartridges are empty.	Replacing the ink cartridges on page 78.)
	While this message appears on
	the LCD, each operation works in
	the following way:
	„ Printing
	If you click Grayscale in the
	Advanced tab of the printer
	driver you can use the
	machine as a black & white
	printer for approximately four
	weeks depending on the
	number of pages you print.
	„ Copying		B
	If the paper type is set to
	Plain Paper or
	Inkjet Paper you can
	make copies in black & white.
	If the paper type is set to
	Other Glossy or
	Brother BP71, the machine
	will stop all print operations. If
	you unplug the machine, or take
	out the empty ink cartridge, you
	cannot use the machine until you
	change to a new ink cartridge.
Cannot Detect	You installed a new ink cartridge	Take out the new ink cartridge and
	too quickly and the machine did	re-install it slowly.
	not detect it.
	If you are not using genuine	Use a new Genuine Brother Innobella™
	Brother Innobella™ ink the	Ink Cartridge. If the error is not cleared, call
	machine may not detect the ink	Brother Customer Service.
	cartridge.
	An ink cartridge is not installed	Take out the ink cartridge and re-install it
	properly.	slowly until it clicks. (See Replacing the ink
		cartridges on page 78.)

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