Printing difficulties (continued)

Difficulties

Suggestions

The machine prints the first couple

„ Check the settings in your application to make sure that it is set up to work with

of pages correctly, then some

your machine.

pages have text missing.

„ Your computer is not recognising the machine’s input buffer’s full signal. Make

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

Guide.)

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this.

screen but they do not show up

 

when it is printed.

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose A4 size of

sides of the paper even though the

paper.

printer driver setting is Duplex.

 

 

 

The machine is not printing or has

Press Job Cancel. As the machine cancels the job and clears it from the memory

stopped printing and the machine’s

it may produce an incomplete printout.

status LED is yellow.

 

 

 

Scanning difficulties

 

 

 

Difficulties

Suggestions

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

scanning.

PaperPort™ 11SE, click File, Scan or Get Photo and choose the

 

Brother TWAIN driver.

OCR does not work.

Try increasing the scanning resolution.

 

 

Network scanning does not work.

See Network difficulties on page 65.

 

 

Software difficulties

 

 

 

Difficulties

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

Adobe® Illustrator®.

on the CD-ROM.)

‘Unable to write to LPT1’, ‘LPT1

Make sure that the machine is on (plugged into the electrical socket and the power

already in use’ or ‘DCP is Busy’

switch turned on) and that it is connected directly to the computer using the IEEE-

error message appears.

1284 bi-directional parallel cable. The cable must not go through another

 

peripheral device (such as a Zip Drive, external CD-ROM Drive, or switch box).

 

 

 

Make sure that the LCD does not show an error message.

 

 

 

Make sure no other device drivers, which also communicate through the parallel

 

port, are running automatically when you turn on the computer (such as, drivers

 

for Zip Drives, external CD-ROM Drive, etc.) Suggested areas to check: (Load=,

 

Run=command lines in the win.ini file or the Setup Group)

 

 

 

Check with your computer manufacturer to confirm that the computer’s parallel

 

port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel

 

Port Mode – ECP)

 

 

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