|
| Troubleshooting and routine maintenance |
| |
| Paper handling difficulties |
| |||
|
|
|
|
|
Difficulties | Suggestions |
| ||
The machine does not load paper. | If there is no paper, load a new stack of paper into the paper tray. |
| ||
The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
| ||
Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
| ||
|
| stack over and put it back into the paper tray. |
| |
|
| Reduce the amount of paper in the paper tray, and then try again. |
| |
|
| Check that the MP tray mode is not chosen in the printer driver. |
| |
|
| If the LCD shows Paper Jam message and you still have a problem, see |
| |
|
|
| ||
|
|
|
|
|
The machine does not feed paper | Fan the paper well and put it back in the tray firmly. |
| ||
from the MP tray. | Make sure that MP tray mode is chosen in the printer driver. |
| ||
|
|
| ||
|
|
|
|
|
How do I print on envelopes? | You can load envelopes from the MP tray. Your application must be set up to print |
| ||
|
| the envelope size you are using. This is usually done in the Page Setup or |
| |
|
| Document Setup menu of your application. (See your application’s manual for |
| |
|
| more information.) |
| |
|
|
|
|
|
What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
| ||
|
| envelopes, labels and transparencies that are made for laser machines. (For |
| |
|
| details, see Acceptable paper and other print media on page 14.) |
| |
|
|
|
|
|
There is a paper jam. | (See Paper jams on page 80.) |
| ||
|
|
|
|
|
| Print quality difficulties |
|
|
| |
|
|
|
|
|
Difficulties | Suggestions |
| ||
Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
| ||
|
| paper could cause this problem. Try turning over the stack of paper in the |
| |
|
| paper tray. |
| |
|
| Make sure that you choose the Paper Type that suits the print media type you | C | |
|
| are using. (See Acceptable paper and other print media on page 14.) | ||
|
|
|
|
|
Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
| ||
|
| or the print media may be too thick or have a rough surface. (See Acceptable |
| |
|
| paper and other print media on page 14 and Basic tab in the Software User’s |
| |
|
| Guide on the |
| |
|
|
|
|
|
Printouts are too light. | If this problem occurs when making copies, set Toner Save mode to Off in the |
| ||
|
| machine menu settings. (See Toner Save on page 24.) |
| |
|
| Set Toner Save mode to Off in the Advanced tab in the printer driver. (See |
| |
|
| Advanced tab in the Software User’s Guide on the |
| |
|
|
|
|
|
| Network difficulties |
|
|
| |
|
|
|
|
|
Difficulties |
| Suggestions |
|
|
Cannot print over a wired Network. | If you are having Network problems see the Network User's Guide on the |
|
| |
|
|
|
| |
|
| Make sure your machine is powered on and is |
|
|
|
| Print the Network Configuration list to see your current Network settings. (See |
|
|
|
| Network Configuration List on page 26.) Reconnect the LAN cable to the hub to |
|
|
|
| verify that the cable and network connections are good. If possible, try |
|
|
|
| connecting the machine to a different port on your hub using a different cable. If |
|
|
|
| the connections are good, the lower LED of the back panel of the machine will be |
|
|
|
| green. |
|
|
|
|
|
|
|
65