Brother FAX-1840CN, MFC-3340C Troubleshooting and routine maintenance

TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1

12

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this

happens, your machine i dentifies the problem and di splays an error

message. The most common error messages are shown below.

You can correct most problem s by yourself. If you need additi onal

help, the Brother Solutions Center offers latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

BT Call Sign

On

The machine is set BT Ca ll Sign to

ON. You cannot change the

Receive Mode from Manual to

another mode.

Set BT Call Sign to OFF. (See BT Call Sign (For

U.K. Only) on page A-1.)

Comm.Error Poor phone line quality caused a

communication error. Try the call again. If the problem continues, call

the telephone company and ask them to check

your phone line.

Connection

Fail

You tried to poll a fax machine that

is not in Polled Waiting mode. Check the other fax machine’s pollin g setup.

Cover is Open Top cover is not closed

completely.

Open, then close the top cover.

Data

Remaining

Print data remains in the

machine’s memory. Re-start printing from your computer.

Print data remains in the

machine’s memory. The USB

cable was unplugged while the

computer was sending the data to

the machine.

Press Stop/Exit. The machine will cancel the

job and eject the page that is being printed.

Disconnected The other person or other p erson’s

fax machine stopped the call. Try to send or receive again.

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page Page A B G S Page Using this Guide Finding information Symbols used in this Guide Introduction Page Page 1 One-Touch keys 2 Ink Management (MFC-3240C and 3 4 5 Mode keys: 6 Liquid Crystal Display (LCD) 7 Dial Pad 8 Navigation keys: 9 Turning the machine to Power Save condition Power Save Setting 6.P.Save Setting Fax Receive:Off. (See Turning the ma chine to Power Save condition on page 1-6.) Press Menu/Set, 1, 6. Load documents Using the automatic docum ent feeder (ADF) Recommended envi ronment Page About paper Recommended Paper Handling and using special paper 1 - 12 INTRODUCTION Paper Type Paper Size Usage Paper type and size for each operation INTRODUCTION 1 - 13 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. paper tray. Paper capacity of the ou tput paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start ECM (Error Correction Mode) Initial Setup Setting the Date and Time Setting Tone or Pulse dialling m ode (Except for the Nordic Countries) Getting started Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer (MFC-3240C and MFC-3340CN only) Setting the Mode Timer (FAX-1835C, FAX-1840C and FAX-1940CN only) Press Stop/Exit. Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send One-Touch dialling Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for colour faxes) Delayed Batch Transmission (Not available for colour f axes) Setup for Polled Transmit (Standard) (Not available for colour faxes) Setup for Polled Trans mit with Secure Code (Not available for colour f axes) TX Lock (FAX-1835C, FAX-1840C, M FC-3240C and MFC-3340CN only) Page Page Memory Security (FAX-1940CN only) Page 4 - 1 SETUP RECEIVE Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only) Choosing the Receive Mode Setup Receive Setting the Ring Delay 4 - 3 SETUP RECEIVE Basic receiving operations (FAX-1940CN only) ON Choosing the Receive Mode To select or change your Receive Mode Setting the Ring Delay Setting Toll Saver (TAD mode) Setting the F/T Ring Time (Fax/Tel mode only) Setting the Fax/Tel Announcement (FAX-1940CN only) Fax Detect (FAX-1835C, MFC-3240C and MFC-3340CN only) Fax Detect (FAX-1840C and FAX-1940CN only) Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end o f a conversation Printing a fax from the me mory Reception into memory (Not available for colour f ax reception) Polling Page Page Storing numbers for easy dialling Storing One-Touch D ial numbers Shift Quick-Dial numbers and dialling options Storing Speed-Dial numbers Changing One-Touch and S peed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit card numbers Pause Tone or Pulse Telephone (voice) operation (FAX-1840C and FAX-1940CN only) How to dial Making a telephone call Answering calls with the Sp eaker Phone (FAX-1940CN only) Speaker Phone Tel (Except for FAX-1940CN ) Mute (FAX-1840C and FAX -1940CN only) Setting up Fax Forwarding Remote Fax Options (Not available for colour faxes) Setting Fax Storage Setting PC Fax Receive (M FC-3340CN only) Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Page Page Page TAD mode Setting up the TAD TAD (Telephone Answering Device) (FAX-1940CN only) Recording TAD Outgoing Message Activating TAD mode Message indicator Playing voice messages Printing a fax message Erasing incoming messages Setting Maximum Time for incoming messages Setting Toll Saver ICM Recording Monitor Recording a conversation Record Fax/Tel Outgoing Announcement (F/T OGM) Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Page Using the temporary Copy keys (Temporary settings) Increasing copy speed or quality Quality Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Enlarging or reducing the image copied Page Page Page Making N in 1 copies (Page Layout) Page Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center (MFC-3340CN only) PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing image s Page DPOF printing Changing the default se ttings Page Page Page Understanding the Error Messages Page Important information For your safety IT power system (For Norway only) LAN connection (FAX-1940CN and MFC-3340CN only) International ENERGY STAR Compliance Statement Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Page Page Page Page TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 If you are having difficulty with your machine 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Compatibility How to improve print quality Cleaning the print head Checking the print qu ality Page Checking the printing al ignment Checking the ink volume Packing and shipping the machine Page Page Page Cleaning the machine Printe r Platen Replacing the ink cartridg es Page Page Page A Telephone services BT Call Sign (For U.K. Only) To enable the machine to work with BT Call Sign (Only with your external phone) Appendix A Advanced receiving operations Operation from extension telephones Fax/Tel mode Fax/Tel mode in the Power Save co ndition Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Connecting an external teleph one answering device (TAD) Sequence Connections Recording outgoing message (OGM) on an external TAD Using extension telephones (For U.K. only) A - 10 APPENDIX A Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... B - 3 APPENDIX B to exit Select & Set Select & Set to accept APPENDIX B B - 4 B - 5 APPENDIX B APPENDIX B B - 6 B - 7 APPENDIX B APPENDIX B B - 8 B - 9 APPENDIX B *1 See the complete Software Users Guide on the CD-ROM. APPENDIX B B - 10 B - 11 APPENDIX B APPENDIX B B - 12 Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Phone Page Mono Start or Colour Start to start the d ialling process. S Product description General Specifications Page Print media Copy PhotoCapture Center (MFC-3340CN only) Fax Scanner (MFC-3240C and MFC-3340CN only) Printer http://solutions.brother.com S - 8 SPECIFICATIONS Interfaces Computer requirements USB A Full-Speed USB 2.0 cable that is no longer than 2.0 m* LAN cable (FAX-1940CN and MFC-3340CN only) Ethernet UTP cable category 5 or greater. Consumable items Network (LAN) (FAX-1940CN and MFC-3340CN only) Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C and MFC-3340CN only) Index A B C D E F G H I L M Q R S T V REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card Retrieve a Fax Change Fax Forwarding Setting Play/Record Outgoing Message Erase All Voice Messages R - 2 Exit Remote Retrieval Using Remote Access Code Change Receive Mode 9 8 Remote Retrieval Access card CCESS ETRIEVAL EMOTE O R - 4 Remote Commands Press . .