Difficulty with Operation
If you think there is a problem with the machine, make a copy first. If the copy looks good, the problem is probably not the machine. Check the table below and follow the troubleshooting tips.
| DIFFICULTY | SUGGESTIONS |
| Printing and Receiving Faxes | |
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| Condensed print and | This can be caused by static or interference on the telephone line. |
| horizontal streaks/top and | You can make a copy using the Copy function and see if the same |
| bottom of sentences are cut | problem occurs. If the copy is also bad, call your Brother dealer for |
| off. | service. |
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| Vertical streaks/black lines | Sometimes you may see vertical streaks/black lines on the faxes you |
appear on the fax you receive | receive. Either the machine’s primary corona wire for printing may |
| be dirty, or the sending party’s fax scanner may be dirty. Clean your |
| primary corona wire, or ask the sender to make a copy to see if the |
| problem is with the sending machine. Try receiving from another |
| fax machine. If the problem continues, call Brother dealer for |
| service. |
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| Machine goes into receive | If the machine is set to Fax Detect (with an External Telephone) |
| mode when the caller is not a | ON, it is more sensitive to sounds. The machine may mistakenly |
| fax | interpret certain voices or music on the line as a calling fax machine |
| and respond with fax receiving tones. Deactivate the fax by pressing |
| Stop/Exit. |
| Try avoiding this problem by turning Fax Detect (with an External |
| Telephone) to OFF. (See Fax Detect (with an External or Extension |
| Telephone), page 27.) |
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| Phone Line or Connections |
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| Dialling does not work | Check for a dial tone. Change TONE/PULSE setting. (See Setting |
| the Dialling Mode (Tone/Pulse), page 18.) Check all line cord |
| connections. Check power cord connection. Send a manual fax by |
| lifting the external telephone’s handset, and dialling the number. |
| Wait to hear fax receiving tones before pressing Fax Start. |
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The machine does not answer | Make sure the machine is in the correct receiving mode for your |
| when called | setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If |
| possible, call the machine to hear it answer. If there is still no |
| answer, check the telephone line cord connection. If there is no |
| ringing when you call the machine, call your Telephone Company |
| to check the line. |
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| No dial tone on the external | Lifting the external phone’s handset. If you hear no dial tone, check |
| telephone’s handset | telephone line cord connections at the machine and wall socket. |
| Check that the external telephone is connected to the machine |
| correctly. Test the wall socket with another single line telephone. If |
| no dial tone on the wall outlet, call your Telephone Company. |
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