DIFFICULTY

SUGGESTIONS

Sending Faxes

 

 

 

 

 

 

 

Poor transmitting quality

Try changing your resolution to FINE or SUPERFINE. (See Fax

 

Resolution, page 21.) Make a copy to verify the machine’s scanner

 

operation.

 

 

 

 

Transmission verification

There is probably temporary noise or static on the phone line. Try

prints “Results:NG”

sending the fax again. If the problem continues, call the Telephone

 

Company to check your phone line.

 

 

 

 

When the receiving party says

Sometime the resolution mode you choose when sending a fax may

the picture is not clear

not be appropriate. Send the fax again, but try using a different

 

resolution mode (FINE or S.FINE). Also, make sure the machines

 

scanner glass is clean and that there are no marks on it. If there is,

 

then clean the glass cover.

 

 

 

 

When the receiving party says

The machine’s scanner may be dirty or the receiving party’s print

vertical streaks appear on the

head may be dirty. Clean your scanner and make a copy to check if

faxes they receive

the problem was caused by the machine.

 

 

 

 

Handling Incoming Calls (with external telephone)

 

 

 

 

F/T pseudo-ring in Fax/Tel

The machine knows the incoming call is not a fax so it is signalling

(F/T) Mode.

you to answer the telephone call. Pick up the external telephone’s

 

handset and press Tel or answer from an extension phone and press

 

the machine’s Deactivation Code (default setting is #51).

 

 

 

 

Transferring a fax call to the

If you answered at the machine, press Fax Start and hang up

machine.

immediately. If you answered at an extension phone, press your

 

Remote Activation Code (default setting is

 

51). When the

 

 

 

 

 

 

 

 

 

machine answers, hang up.

 

 

 

 

Paper Handling Difficulties

 

 

 

 

 

 

 

The machine does not load

Check to see if the CHECK PAPER or PRINTER JAM message

paper. The LCD shows

appears on the LCD. If so, the paper tray may be out of paper. If it

CHECK PAPER or

is empty, load a new stack of paper into the tray. If there is paper in

PRINTER JAM

the paper tray, make sure it is straight. If the paper is curled, you

 

should straighten it. Sometimes it is helpful to remove the paper,

 

turn the stack over and put it back into the paper tray. Reduce the

 

amount of paper in the paper tray, then try again.

 

 

 

 

How can I clear paper jams?

See Paper Jam, page 63.

 

 

 

 

Copy Quality Difficulties

 

 

 

 

 

 

 

Vertical streaks appear in

Sometimes you may see vertical streaks on your copies. Either the

copies

scanner or the primary corona wire for printing is dirty. Clean them

 

both.

 

 

 

 

MAINTENANCE

Troubleshooting and Maintenance 67