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Brother FAX-8360P Error Messages, 11 Troubleshooting and Maintenance, CAUSE, Clear, TONER, ACTION, CHANGE, COMM.ERROR, COVER OPEN, CHECK PAPER, CHANGE TONER, COOLING DOWN

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11 Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.

ERROR MESSAGE	CAUSE	ACTION

CHANGE DRUM SOON	The drum unit is near the end of its	If you have a print quality
	life.	problem, replace the drum unit
		with a new one.

	The drum counter was not reset.	1. Open the front cover and press
		Clear.
		2. Press 1 to reset.

CHANGE TONER	If the display shows CHANGE	Order a new toner cartridge now.
	TONER and at the same time the
	Toner Empty LED on the control
	panel flashes on and off, you can still
	print. But the toner is depleted and
	the machine is telling you that the
	toner will soon run out.

CHECK DOCUMENT	Documents were not inserted or fed	Do not pull paper out until you see
	properly or document was too long.	Document Jam , page 63.

CHECK PAPER	The machine is out of paper or paper	Refill the paper or remove the
CHECK PAPER #1*	is not properly loaded in the paper	paper and load it again.
CHECK PAPER #2*	tray.
*With optional paper
tray					MAINTENANCE

CHECK PAPER SIZE	Paper Size is improper for fax	Load A4 paper in tray.
CHECK PAPER SIZE	Paper Size is improper for fax	Load A4 paper in tray.
	receiving.

COMM.ERROR	A poor quality phone line caused	Try the call again.
	communications error.

CONNECTION FAIL	You tried to poll a fax machine that is	Verify the other party’s polling
	not in Polled Waiting mode.	setup.

COOLING DOWN	The temperature of the drum unit or	You must wait and allow the
	toner cartridge is too hot. The	machine to resume printing when
	machine will pause its current print	it is ready.
	job and go into cooling down mode.
	During the cooling down mode, you
	will hear the cooling fan running
	while the display on the machine
	shows COOLING DOWN.

COVER OPEN	The front cover was not completely	Open, then close the front cover.
	closed.

Troubleshooting and Maintenance 61

Contents

Page APPROVAL INFORMATION Page Using This Manual Finding Information Symbols Used In This Manual User-FriendlyProgramming Using This Manual User-FriendlyProgramming Preparation and Simple Use Guide Advice for Preparation and Simple Use Guide Setup Advanced Sending Advanced Receiving Polling Remote Fax Options Making Copies Chapter 14 Specifications Steps to prepare and use the machine simply 1 Read the Quick Setup Guide 2 Setting the Document 3 Sending a fax 4 Making a single copy 5 Multiple Copies Advice for Preparation and Simple Use Guide Choosing a Location Connecting the Power Cord Memory Storage Multi-LineConnections (PABXs) If you are installing the machine to work with a PABX: Using Extension Telephones Connecting an External Telephone Answering Device (TAD) Sequence Connections Outgoing Message (OGM) of External TAD Connecting an External or Extension Telephone FAX-8360PControl Panel Overview 4Copy Keys: Enlarge/Reduce MANUAL Options You can quickly and easily select temporary settings (for the next copy only) Contrast Menu Mode Menu Selection Table Page Selections Page 1 Setup Initial Settings Setting the Date and Time Setting the Station ID Custom Settings Volume Settings Ring Volume Beeper Volume Speaker Volume PABX and TRANSFER Setting PABX Setting the Clock Change Toner Save Sleep Mode Power Save Setting the Dialling Mode (Tone/Pulse) Lower Tray (With Optional Paper Tray Only) Storing Numbers for Easy Dialling Storing One Touch Dial Numbers Storing Speed Dial Numbers Changing One Touch and Speed Dial Numbers 2 Sending a Fax Scanning Adjustment Contrast Fax Resolution Dialling a Number One Touch Dialling Speed Dialling Search Chain Dialling Sending Operation Automatic Transmission Manual Transmission (With an External Telephone) Dual Access Real Time Transmission 3 Receiving a Fax Receive Mode Settings Select Receive Mode Manual Reception (Manual Mode) Setting the Ring Delay Setting the F/T (Fax/Tel) Ring Time (Fax/Tel Mode Only) Fax Detect (with an External or Extension Telephone) Receiving a Fax Printing a Reduced Incoming Document (Auto Reduction) Setting the Print Density Reception into Memory Printing a Fax from Memory 4 Telephone (Voice) Operation Making Voice Calls with an External Telephone Manual Dialling with an External Telephone On Hook Dialling Tone/Pulse Fax/Tel (F/T) Mode Tel Key 5 Printing Reports Transmission Report and Journal Setting Customizing the Transmission Verification (Xmit) Report Setting the Journal Period Using the Reports Key To Print a Report 6 Advanced Sending Advanced Operations Electronic Cover Page Cover Page for Next Fax Only Always Send Cover Page Using a Printed Cover Page Composing Your Own Comments Overseas Mode Delayed Transmission (Timer) Delayed Batch Transmission Broadcasting Setting Up Groups for Broadcasting Cancelling a Job While Scanning the Document Checking and Cancelling a Scheduled Job in Memory Memory Security Using Memory Security Setting Up Memory Security for the First Time Changing the Memory Security Password Switching Memory Security ON Switching OFF Memory Security 7 Advanced Receiving Operation from an External or Extension Telephone For Fax/Tel Mode Only Switching ON Remote Activation and Changing Remote Codes Telephone Services BT Call Sign (For U.K. Only) To enable the machine to work with BT Call Sign 8 Polling Secure Polling Polling Receive Setup for Polling Receive (Standard) Setup for Polling Receive with Secure Code Setup Delayed Polling Receive Sequential Polling Polling Transmit Setup for Polling Transmit (Standard) Setup for Polling Transmit with Secure Code 9 Remote Fax Options Setting Fax Storage Backup Print Fax Forwarding Programming a Fax Forwarding Number Remote Retrieval Using Your Remote Access Code Remote Commands Change Fax Forwarding Setting Retrieve or Erase a Fax Check the Receiving Status Change Receive Mode Retrieving Fax Messages Changing the Fax Forwarding Number 10 Making Copies Basic Copy Operations Using The Machine as a Copier Making a Single Copy Making Multiple Copies Temporary Copy Setting Copying Using Multiple Settings Making Enlarged or Reduced Copies Using the Contrast Key Using the Copy Mode Key Using the Options Key Sorting Multiple Copies Special Copy Options 2 in 4 in Paper Type Copy Quality – Default Settings Changing Default Settings Copy Mode (Type of Original) Copy Contrast Manual Feed Slot Loading Paper Copying onto Thicker Paper and Card Stock Page Error Messages DISCONNECTED NOT ASSIGNED PAPER JAM PLS OPEN COVER MACHINE Document Jams and Paper jams Document Jam Paper Jam Paper is Jammed in the Paper Tray Paper is Jammed near the Drum Unit Paper is Jammed in the Fuser Unit Difficulty with Operation Sending Faxes FINE S.FINE Handling Incoming Calls (with external telephone) #51 Print Quality Difficulties DRUM SOON Packing and Shipping the Machine Lower Tray Page Regular Maintenance Cleaning the Scanner Cleaning the Printer Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator Steps for Replacing Toner Cartridge 1 Open the front cover and pull out the drum unit Lock Lever Page Page Drum Life Considerations for Your Brother Fax Machine Replacing the Drum Unit Page Replacing the Toner Cartridge 8 Press 1, and when the display shows ACCEPTED close the front cover REPLACE DRUM? 1.YES 2.NO 82Chapter 12 Important Safety Information Important Safety Instructions IEC 60825 Specification Laser Diode For Your Safety Disconnect device 13 Optional Accessories Memory Board Installing the Optional Memory Board Page Page Optional Paper Tray 14 Specifications Electrical and Environment Acceptable Paper Compilation and Publication Notice Trademarks Ordering Accessories and Supplies Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) Glossary ADF (Automatic Document Feeder Capacity) Auto reduction Automatic Fax Transmission Automatic Redial External Phone F/T Ring Time Fax/Tel mode Fax Forwarding Fax Storage You can store faxes in memory for remote retrieval Remote activation Remote access code Resolution The number of horizontal and vertical lines per inch Ring Delay Ring Volume Automatic Transmission CHANGE DRUM SOON CHANGE TONER Connect (External Telephone Answering Extension Telephone Help iii PABX Search Using Remote Access Code Change Remote Access Code Remote Commands