Troubleshooting

Error message

Action

 

NO PAPER T1

The paper tray may be out of paper or not properly installed. If it is empty, put a

 

 

new stack of paper in the paper tray and then press Go. If the problem is still

 

 

unsolved, the paper pick-up roller may be dirty. Clean the paper pick-up roller. See

 

 

Cleaning the paper pick-up roller on page 94.

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

 

straighten it before printing. Sometimes it is helpful to remove the paper, turn the

 

 

stack over and put it back in the paper tray.

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

Make sure you use paper that meets Brother’s recommended paper

 

 

specifications. See Acceptable paper and other print media on page 3.

5

 

Load the same size paper that you selected in the current driver setting.

 

 

 

NO TONER

Open the front cover, then install the toner cartridge.

 

 

 

 

PRINT OVERRUN

Press Go to print the remaining data in the machine memory. Cancel the print job

 

 

if you want to delete the remaining data in the machine memory. See Go button

 

 

on page 60.

 

 

If this does not clear the error, reduce the complexity of your document or lower

 

 

the print resolution.

 

 

(HL-2250DN / HL-2270DW only)

 

 

Change the following settings in the supplied Windows® driver and try again. The

 

 

best combination of these settings will vary depending on your document:

 

 

 

• Graphics 1

 

 

 

• TrueType mode 1

 

 

 

• Use Printer TrueType® Fonts 1

 

 

1

Choose the Basic tab, choose Manual in Print Settings, and then click the Manual Settings....

 

 

 

 

 

 

 

REPLACE DRUM

Replace the drum unit with a new one. See Replacing the drum unit on page 79

 

 

 

 

REPLACE TONER

See Replacing the toner cartridge on page 71.

 

Service call error

Check the LED indication to identify the error. See Service call indications

 

 

on page 58.

 

 

 

 

SIZE ERROR DX 1

Choose a paper size which is supported by the duplex tray. (See Type and size of

 

 

paper on page 4.)

 

TONER ENDED

Replace the toner cartridge with a new one. See Replacing the toner cartridge

 

 

on page 71

 

TONER LOW

Buy a new toner cartridge and have it ready for when the REPLACE TONER

 

 

status is indicated.

 

 

 

 

 

1This message is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only.

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