Troubleshooting

Examples of poor print

Recommendation

 

quality

 

 

 

 

 

 

 

 

 

 

 

 

 

Make sure that you use paper that meets our specifications. A rough surfaced

 

 

 

 

 

 

 

 

 

 

 

 

paper or thick print media can cause problems.

 

 

 

ABCDEFGH

Make sure that you choose the correct media type in the printer driver.

 

 

 

abcdefghijk

 

 

 

 

 

 

 

A B C D

Make sure that a torn piece of paper is not stuck inside the machine blocking the

 

 

 

a b c d e

scanner.

 

0 1 2 3 4

 

The problem may disappear by itself. Print multiple pages to clear this problem,

 

 

 

 

 

 

 

 

 

 

 

 

especially if the machine has not been used for a long time.

 

White lines across the page

The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

 

 

 

 

 

 

 

 

 

 

unit on page 79.

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean the primary corona wire in the drum unit. See Cleaning the corona wire

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

on page 85.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABCDEFGH

The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

abcdefghijk

 

 

 

unit on page 79.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A BC D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

c d e

 

 

 

 

a b

 

 

 

 

 

 

2 3 4

 

 

 

0 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lines across the page

Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem.

If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit on page 79.)

White lines, bands or ribbing across the page

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