Troubleshooting
Paper handling
First, make sure that you are using paper that meets Brother’s recommended paper specifications. (See Acceptable paper and other print media on page 3.)
Problem | Recommendation |
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The machine does not feed | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
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paper. | straighten it before printing. Sometimes it is helpful to remove the paper, turn the |
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| stack over, and then put it back in the paper tray. If the paper continues to curl, |
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| replace the paper. |
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| Reduce the amount of paper in the paper tray, and then try again. | 5 | |
| Make sure that manual feed mode is not chosen in the printer driver. | ||
| Clean the paper |
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The machine does not feed | Put only one sheet of paper in the manual feed slot. |
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paper from the manual feed | Make sure that you have chosen Manual in Paper Source of the printer driver. |
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slot. |
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The machine does not feed | The machine feeds envelopes from the manual feed slot. You must set up your |
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envelopes. | application to print on the size of envelopes you are using. This is usually done in |
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| the page setup or document setup menu of your software. (See your application |
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| manual.) |
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A paper jam has occurred. | Clear the jammed paper. (See Paper jams and how to clear them on page 105.) |
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The machine does not print. | Make sure that the cable is connected to the machine. |
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| Make sure the machine is powered on and that no error LEDs are lit on the |
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| machine control panel. |
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| Make sure that you have chosen the correct printer driver. |
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When printing on normal paper, | Change the printer driver setting in Media Type to a thin setting. |
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it creases. |
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