Troubleshooting

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e 0 1 2 3 4

White lines down the page

ABCDEFGH

abcdefghijk

A B C

D

 

e

a b c d

4

0 1 2 3

 

 

 

Page skewed

Curled or wavy

B DEFGH abc efghijk

A C Db c d e

13 4

Wrinkles or creases

Recommendation

The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 71.

The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 79.

If the LEDs indicate REPLACE TONER (Continue mode), put in a new toner cartridge. See Replacing the toner cartridge on page 71.

Make sure that the paper or other print media is loaded properly in the paper tray

5

and that the guides are not too tight or too loose against the paper stack.

Set the paper guides correctly. See Printing from the paper tray (plain paper, recycled paper and thin paper only) on page 10.

If you are using the manual feed slot, see Printing from the Manual feed slot on page 13.

The paper tray may be too full. See Printing from the paper tray (plain paper, recycled paper and thin paper only) on page 10.

Check the paper type and quality. See Acceptable paper and other print media on page 3.

Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See Acceptable paper and other print media on page 3.

If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.

Open the back cover (face-up output tray) to let the printed paper out on the face- up output tray.

Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. See Improve Print Output in Other Print Options...

on page 32 (For Windows®) or Print Settings on page 43 (For Macintosh).

Make sure that the paper is loaded properly. See Printing from the paper tray (plain paper, recycled paper and thin paper only) on page 10.

Check the paper type and quality. See Acceptable paper and other print media on page 3.

Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.

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