Troubleshooting

Examples of poor print

Recommendation

quality

 

 

 

 

If the problem is not solved after printing a few pages, the drum unit may have

 

 

 

foreign material, such as glue from a label, stuck on the drum. Clean the drum

 

 

 

unit. (See Cleaning the drum unit on page 87)

 

 

 

94 mm

(3.71 in.) The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 79.

94mm

(3.71 in.)

White Spots on black text

 

and graphics at 94 mm

5

(3.71 in.) intervals

94 mm

(3.71 in.)

94 mm

(3.71 in.)

Black Spots at 94 mm

 

(3.71 in.) intervals

 

 

 

 

 

 

 

 

The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

 

 

 

 

 

unit on page 79.

ABCDEFGH

 

 

 

The toner cartridge may be damaged. Put in a new toner cartridge. See

 

 

abcdefghijk

Replacing the toner cartridge on page 71.

A B C D

 

 

Make sure that you use paper that meets our specifications. See Acceptable

 

 

 

 

a b c d e

0 1 2 3 4

 

 

 

paper and other print media on page 3.

 

 

 

If you use label sheets for laser printers, the glue from the sheets may sometimes

 

 

 

 

 

 

 

Black toner marks across the

stick to the OPC drum surface. Clean the drum unit. See Cleaning the drum unit

 

 

page

on page 87.

 

 

 

 

 

 

 

Do not use paper that has clips or staples because they will scratch the surface

 

 

 

 

 

 

 

of the drum.

 

 

 

 

 

 

 

If the unpacked drum unit is in direct sunlight or room light, the unit may be

 

 

 

 

 

 

 

damaged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean the primary corona wire inside the drum unit by sliding the green tab. See

 

 

 

 

 

 

 

Cleaning the corona wire on page 85.

 

 

ABCDEFGH

Make sure the green tab of the primary corona wire is at the home position (a).

 

 

abcdefghijk

 

 

 

 

 

A B C D

The drum unit may be damaged. Put in a new drum unit. See Replacing the drum

 

 

a b c d e

unit on page 79.

 

 

The toner cartridge may be damaged. Put in a new toner cartridge. See

0 1 2 3 4

 

 

 

 

 

 

 

 

Replacing the toner cartridge on page 71.

Black lines down the page

The fuser unit may be contaminated. Call your dealer or Brother Customer

Printed pages have toner stains

Service.

down the page.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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