CHAPTER 6 TROUBLESHOOTING
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Possible Cause Solutions
Is the power on? If not, confirm that the cord is securely plugged into the
power outlet and the printer.
Turn on the printer power.
Is the paper set? Load paper into the paper tray.
See Loading paper in the standard paper tray in Chapter 1.
Is your specified paper
size correct?
Set the specified paper in any of the input trays.
Adjust the paper size dial to match the size and feed
direction of the paper in the paper tray.
See Paper handling in Chapter 1.
Is your specified paper
type correct?
Set the specified paper in any of the input trays.
Adjust the paper type using the Control panel.
See Control panel in Chapter 3.
Can you print a
configuration page?
If you cannot print a configuration page, it probably indicates
a printer malfunction. You should contact your sales or
service representative.
If you can print a configuration page but cannot get the
printer to print when you issue a print command from your
computer, it probably means there is a problem with your
computer.
Also keep it in mind that large, complex data might take a
long time for the printer to process.
Is the interface cable
between the printer and
your computer connected
securely?
Connect the interface cable correctly. If there are any
securing clips or screws, confirm they are fastened securely.
Are you using a correct
interface cable?
The type of interface cable you should use depends on your
computer. Be sure to use the correct one.
See Parallel Interface cable in Chapter 1.
If the cable is damaged or worn, replace it with a new one.
Did you connect the
interface cable after
turning on the main
switch?
Check the interface cable is connected before turning on the
power switch.