CHAPTER 6 TROUBLESHOOTING

Paper Jams

This printer has been designed to be trouble free. However, if a problem should occur, note the display message and take the appropriate action. This section describes the actions to be taken against paper jams and unsatisfactory printouts.

Warning

Some parts inside the printer become extremely HOT. Wait until it has cooled down sufficiently (about 20 minutes) before removing the paper which is jammed inside the printer.

Paper Jam

If paper jams in the printer, it stops printing and displays the following message.

13 JAM XXXXXX

✒Note

Do not use the following paper:

∙Bent paper

∙Moist paper

∙Paper that does not meet specifications

Paper may jam in the Media Cassette, inside the printer, at the Rear Access Cover or at the paper exit. Check the jam location and follow the instructions below to remove the jammed paper.

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