6 Troubleshooting
If you think there is a problem with your machine, check each item below first and follow the troubleshooting tips. Most problems can be easily resolved by yourself.
Identifying your problem
First, check the following.
The machine's power cord is connected properly and the machine's power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties uu page 140.
All of the protective parts have been removed.
Paper is inserted properly in the paper tray.
The interface cables are securely connected to the machine and the computer, or wireless connection is | 6 |
set up on both the machine and your computer. |
|
Error messages
(See Error messages in the Status Monitor uu page 123.)
If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.
Machine does not print.
Paper handling
(See Paper handling difficulties uu page 138.)
Pages are printed, but there are still problems.
Print quality
(See Improving the print quality uu page 141.)
Printout is incorrect
(See Printing difficulties uu page 137.)
Network and other problems:
Network difficulties
Other difficulties uu page 140
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