Troubleshooting

Error message

Cause

Action

 

Replace Fuser

It is time to replace the fuser unit.

Call Brother Customer Service or a Brother

 

 

 

Authorized Service Center to replace the fuser unit.

 

 

 

To replace Fuser Unit call Brother Customer Service

 

 

 

at:

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

1-877-BROTHER (in Canada)

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

us at:

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

Replace Laser

It is time to replace the laser unit.

Call Brother Customer Service or a Brother

 

 

 

Authorized Service Center to replace the laser unit.

 

 

 

To replace Laser Unit call Brother Customer Service

6

 

 

at:

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

1-877-BROTHER (in Canada)

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

us at:

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

Replace PF Kit1

It is time to replace the paper

Call Brother Customer Service or a Brother

 

Replace PF Kit2

feeding kit.

Authorized Service Center to replace the PF kit.

 

 

To replace PF Kit call Brother Customer Service at:

 

Replace PF KitMP

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

us at:

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

Replace Toner

The toner cartridge is at the end of

Replace the toner cartridge. (See Replacing the toner

 

 

its life. The machine will stop all print

cartridge uu page 96.)

 

 

operations.

 

 

 

 

 

 

Size Error DX

The paper size defined in the printer

Press Cancel. Choose a paper size which is

 

 

driver is not available for automatic

supported by the duplex tray.

 

 

duplex printing.

The paper size you can use for automatic duplex

 

 

 

 

 

 

printing is Letter, Legal or Folio.

 

 

 

 

 

 

The paper in the tray is not correct

Load the correct size of paper in the tray.

 

 

size and is not available for

The paper size you can use for automatic duplex

 

 

automatic duplex printing.

 

 

printing is Letter, Legal or Folio.

 

 

 

 

 

 

 

 

Toner Low

If the Status Monitor shows

Order a new toner cartridge now so a replacement

 

 

Toner Low you can still print;

toner cartridge will be available when the

 

 

however, the machine is telling you

Status Monitor shows Replace Toner.

 

 

that the toner cartridge is near the

 

 

 

end of its life.

 

 

 

 

 

 

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