Troubleshooting

Examples of poor print quality Recommendation

Make sure that you use paper that meets our specifications. Rough-surfaced

paper or thick paper may cause this problem.

 

uu Acceptable paper and other print media uu page 2

 

Make sure that you choose the appropriate media type in the printer driver.

 

uu Acceptable paper and other print media uu page 2

 

Choose Reduce Ghosting mode in the printer driver.

Ghost

uu Other Print Options uu page 36 (For Windows®)

 

uu Print Settings uu page 59 (For Macintosh)

 

Put in a new drum unit.

 

uu Replacing the drum unit uu page 104

 

Put in a new toner cartridge.

6

 

uu Replacing the toner cartridge uu page 96

 

 

 

The fuser unit may be contaminated. Call Brother Customer Service at:

 

 

In USA: 1-877-BROTHER (1-877-276-8437)

 

 

In Canada: 1-877-BROTHER

 

 

Make sure that you use paper that meets our specifications. Rough-surfaced

 

ABCDEFGH

paper may cause the problem.

 

uu Acceptable paper and other print media uu page 2

 

abcdefghijk

 

 

 

A B C D

Clean the corona wire of the drum unit.

 

a b c d e

uu Cleaning the corona wire uu page 111

 

0 1 2 3 4

The drum unit may be damaged. Put in a new drum unit.

 

Toner specks

uu Replacing the drum unit uu page 104

 

The fuser unit may be contaminated. Call Brother Customer Service at:

In USA: 1-877-BROTHER (1-877-276-8437)

In Canada: 1-877-BROTHER

Make sure that you use paper that meets our specifications.

uuAcceptable paper and other print media uu page 2

 

Choose Thick Paper mode in the printer driver or use thinner paper than you

 

are currently using.

 

Check the machine’s environment. Conditions such as high humidity can

 

cause hollow print.

Hollow print

uu Product Safety Guide: Choosing a location

 

The drum unit may be damaged. Put in a new drum unit. uu Replacing the drum unit uu page 104

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