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Troubleshooting
Examples of poor print quality Recommendation
Make sure that you use paper that meets our specifications.
paper or thick paper may cause this problem.
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| Make sure that you choose the appropriate media type in the printer driver. |
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| Choose Reduce Ghosting mode in the printer driver. |
Ghost | uu Other Print Options uu page 36 (For Windows®) |
| uu Print Settings uu page 59 (For Macintosh) |
| Put in a new drum unit. |
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| Put in a new toner cartridge. | 6 |
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| The fuser unit may be contaminated. Call Brother Customer Service at: |
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| In USA: |
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| In Canada: |
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| Make sure that you use paper that meets our specifications. |
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ABCDEFGH | paper may cause the problem. |
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abcdefghijk |
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A B C D | Clean the corona wire of the drum unit. |
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a b c d e |
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0 1 2 3 4 | The drum unit may be damaged. Put in a new drum unit. |
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Toner specks |
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The fuser unit may be contaminated. Call Brother Customer Service at:
In USA:
In Canada:
Make sure that you use paper that meets our specifications.
uuAcceptable paper and other print media uu page 2
| Choose Thick Paper mode in the printer driver or use thinner paper than you |
| are currently using. |
| Check the machine’s environment. Conditions such as high humidity can |
| cause hollow print. |
Hollow print | uu Product Safety Guide: Choosing a location |
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The drum unit may be damaged. Put in a new drum unit. uu Replacing the drum unit uu page 104
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