Troubleshooting

If you are having difficulty with your machine

Important

•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

•If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself.

•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

•Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing difficulties

 

 

 

6

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and chosen.

 

 

 

 

 

 

 

Check to see if the LEDs are indicating any error.

 

 

 

(See LEDs (Light Emitting Diodes) uu page 71 and Error messages in the Status

 

 

 

Monitor uu page 123.)

 

 

 

 

 

 

 

Check that the machine is online:

 

 

 

(Windows® 7 and Windows Server® 2008 R2)

 

 

 

Click the Start button and Devices and Printers. Right-click

 

 

 

Brother HL-XXXX series and click See What's Printing. Click Printer and make

 

 

 

sure Use Printer Offline is unchecked.

 

 

 

(Windows Vista® and Windows Server® 2008)

 

 

 

Click the Start button, Control Panel, Hardware and Sound, and then Printers.

 

 

 

Right-clickBrother HL-XXXX series. Make sure that Use Printer Offline is

 

 

 

unchecked.

 

 

 

(Windows® XP and Windows Server® 2003)

 

 

 

Click the Start button and choose Printers and Faxes. Right-click

 

 

 

Brother HL-XXXX series. Make sure that Use Printer Offline is unchecked.

 

 

 

Contact your administrator to check your Secure Function Lock settings.

 

 

 

(HL-5450DN only)

 

 

 

 

The machine is not printing or

Press Cancel.

 

has stopped printing.

The machine will cancel the print job and clear it from the memory. The printout may

 

 

 

 

 

 

be incomplete.

 

 

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

 

when the document displays

bottom margins in your document to allow for this.

 

on the screen but they do not

(See Unprintable area when printing from a computer uu page 7.)

 

show up when it is printed.

 

 

 

 

 

The machine prints

Press Cancel to cancel print jobs.

 

unexpectedly or it prints

 

 

 

 

Check the settings in your application to make sure it is set up to work with your

 

garbage.

 

machine.

 

 

 

 

 

 

 

 

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