Troubleshooting
Error messages in the Status Monitor
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
The Status Monitor will report problems with the machine. Take the proper action by referring to the following
table. If you want to turn the status monitor on, see Status Monitor uu page 52 (For Windows® users) or Status Monitor uu page 68 (For Macintosh users).
Error message | Cause | Action |
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Cartridge Error | The toner cartridge is not installed | Pull out the drum unit and toner cartridge assembly, |
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| correctly. | take out the toner cartridge, and put it back into the |
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| drum unit again. Put the drum unit and toner cartridge |
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| assembly back in the machine. If the problem |
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| continues, call Brother Customer Service. |
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Cover is Open | The front cover is not closed | Close the front cover of the machine. |
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| completely. |
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| The fuser cover is not closed | Close the fuser cover of the machine. |
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| completely or paper was jammed in | Make sure paper is not jammed inside the back of |
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| the back of the machine when you | the machine, and then close the fuser cover and |
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| turned on the power. |
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| press Go. (See Jam Rear / Jam Duplex |
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Drum End Soon | The drum unit is near the end of its | Order a new drum unit now so a replacement drum |
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| life. | unit will be available when the Status Monitor |
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| indicates Replace Drum. (See Drum End Soon |
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Drum Error | The corona wire on the drum unit | Clean the corona wire. (See Cleaning the corona wire |
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| needs to be cleaned. |
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| The toner cartridge is placed in the | Put the toner cartridge into the drum unit, and then |
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| machine without the drum unit. |
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| in the machine |
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Drum Stop | It is time to replace the drum unit. | Replace the drum unit. (See Replacing the drum unit |
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Duplex Disabled | The back cover of the machine is | Close the back cover of the machine. |
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| not closed completely. |
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| The duplex tray is not installed or |
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| not installed correctly. |
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Fuser Error | The temperature of the fuser unit | Turn the power switch off, wait a few seconds, and |
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| does not rise to a specified | then turn it on again. Leave the machine for 15 |
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| temperature within the specified | minutes with the power on. |
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| time. |
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| The fuser unit is too hot. |
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