Brother HL-5440D manual 130

Troubleshooting

Error message	Cause	Action
Jam Duplex	The paper is jammed in the duplex	See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
	tray or the fuser unit.	Inside uu page 126.
Jam Inside	The paper is jammed inside the	See Jam Rear / Jam Duplex uu page 131.
	machine.
	The toner cartridge is placed in the	Put the toner cartridge into the drum unit, and then
	machine without the drum unit.	re-install the drum unit and toner cartridge assembly
		in the machine.
Jam MP Tray	The paper is jammed in the MP tray	See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
	of the machine.	Inside uu page 126.
Jam Rear	The paper is jammed in the back of	See Jam Rear / Jam Duplex uu page 131.
	the machine.
Jam Tray 1	The paper is jammed in the paper	See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Jam Tray 2	tray of the machine.	Inside uu page 126.	6
Log Access Error	The machine could not access the	Contact your administrator to check the Store Print
(HL-5450DN only)	print log file in the server.	Log to Network settings.
		(For detailed information uu Network User's Guide:
		Store Print Log to Network)
Manual Feed	Manual was selected as the paper	Place paper in the MP tray. If the machine is in Pause
	source when there was no paper in	mode, press Go. (See Loading paper in the
	the MP tray.	multi-purpose tray (MP tray) uu page 12.)
No Paper	The machine is out of paper or	Put paper in the tray you are using.
	paper is not correctly loaded in the	Make sure the paper guides are set to the correct
	specified paper tray.
		size.
No Toner	The toner cartridge or the drum unit	Remove the drum unit and toner cartridge assembly,
	and toner cartridge assembly is not	remove the toner cartridge from the drum unit, and
	installed properly.	re-install the toner cartridge back into the drum unit
		again. Re-install the drum unit and toner cartridge
		assembly back in the machine. If the problem
		continues, replace the toner cartridge. (See
		Replacing the toner cartridge uu page 96)
Out of Memory	The machine’s memory is full.	Reduce the complexity of your document or reduce
		the print resolution.
		Add more memory (HL-5450DN only). See Installing
		extra memory uu page 91.
Print Unable	The machine has a mechanical	Turn the power switch off, wait a few minutes, and
	problem.	then turn it on again.
		If the problem continues, call Brother Customer
		Service.
Replace Drum	It is time to replace the drum unit.	Replace the drum unit. (See Replacing the drum unit
		uu page 104.)
	The drum unit counter was not reset	Reset the drum unit counter. (See Replacing the
	when a new drum was installed.	drum unit uu page 104.)

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