Troubleshooting

Printing difficulties (continued)

Difficulties

Suggestions

 

 

The machine prints the first

Check the settings in your application to make sure that it is set up to work with your

 

 

couple of pages correctly, then

machine.

 

 

some pages have text

 

 

 

 

 

Your computer is not recognizing the machine’s input buffer’s full signal. Make sure

 

 

missing.

 

 

that you connected the interface cable correctly.

 

 

 

 

 

 

 

 

(uu Quick Setup Guide)

 

 

 

 

 

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

 

 

printing.

same.

 

 

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

 

 

processing, sending and printing time.

 

 

 

 

 

 

 

 

 

Check that the back cover is firmly closed and the duplex tray is firmly installed.

 

 

 

 

 

 

 

 

 

If the machine is in Quiet mode, print speed is slower. Check the Quiet mode setting.

 

 

 

 

(See Turning Quiet mode on/off uu page 87.)

6

The machine does not print

Reduce the print quality.

 

 

from Adobe® Illustrator®.

®

 

 

 

 

(See Basic tab uu page 26 (for Windows ))

 

 

 

 

(See Print Settings uu page 59 (for Macintosh))

 

 

 

 

 

 

Poor print quality

See Improving the print quality uu page 141.

 

 

 

 

 

 

 

Paper handling difficulties

 

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

The machine does not feed

If there is no paper, load a new stack of paper into the paper tray.

 

 

paper.

 

 

 

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled, you

 

 

 

 

 

 

 

 

should straighten it. Sometimes it is helpful to remove the paper, turn the stack over

 

 

 

 

and put it back into the paper tray.

 

 

 

 

 

 

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

 

 

 

 

 

 

Make sure that manual feed mode is not chosen in the printer driver.

 

 

 

 

 

 

 

 

 

Clean the paper pick-up roller.

 

 

 

 

(See Cleaning the paper pick-up roller uu page 118.)

 

 

 

 

 

 

The machine does not feed

Make sure that MP Tray is chosen in the printer driver.

 

 

paper from the MP tray.

 

 

 

 

 

Fan the paper well and put it back in the tray firmly.

 

 

 

 

 

 

 

 

 

 

How do I print on envelopes?

You can load envelopes in the MP tray. Your application must be set up to print the

 

 

 

 

envelope size you are using. This is usually done in the Page Setup or Document

 

 

 

 

Setup menu of your application.

 

 

 

 

(See your application’s manual for more information.)

 

 

 

 

 

 

 

138