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Brother MFC-250C, MFC-290C Printing, If you are having difficulty with your machine

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B TroubleshootingMaintenance and Routine

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machinePrinting

Difficulty	Suggestions
No printout	Check the interface cable connection on both the machine and your computer.
	(See the Quick Setup Guide.)

	Check that the machine is plugged in and that the On/Off key is on.

	Check to see if the LCD is showing an error message. (See Error and
	maintenance messages on page 102.)

	If the LCD says Cannot Print and Replace XX Ink (where XX is an
	abbreviation of the empty color), see Replacing the ink cartridges on page 111.
	Check that the correct printer driver has been installed and chosen.

	Make sure the machine is online. Click Start and then Printers and Faxes.
	Choose ‘Brother MFC-XXXX(where XXXX is your model name)’, and make sure
	that ‘Use Printer Offline’ is unchecked.

	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a print error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

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Contents

Page http://www.brother.com/registration http://solutions.brother.com http://www.brothermall.com http://www.brother.ca Page Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Printing Reports Making copies PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index General General Information Loading paper and documents General setup Security features Symbols and conventions used in the documentation Viewing Documentation Viewing Documentation (For Windows®) How to find Scanning instructions (For Macintosh®) Page Page Page Page Page Loading envelopes and post cards About envelopes Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the output paper tray cover Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF (MFC-290Conly) Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area Turning the machine off Turning the machine on Paper Type Paper Size Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast Setting and changing the TX Lock password Setting up the password Changing the password Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Fax Sending a Fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Faxing from the ADF (MFC-290Conly) Faxing from the scanner glass Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress Canceling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution To change the fax resolution for the next fax To change the default fax resolution Dual access (Black & White only) Real time transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of Memory message Choosing the Receive Mode Page Fax Only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive If Easy Receive is On: If Easy Receive is Off: Printing a reduced incoming fax Receiving a fax at the end of a conversation Receiving faxes into memory when the paper tray is empty Tone or pulse (Canada only) Fax/Tel mode when the power key is off Fax/Tel mode when the power key is on Voice Mail Distinctive Ring What does your telephone company's ‘Distinctive Ring’ do What does Brother's ‘Distinctive Ring’ do Do you have Voice Mail Turning off Distinctive Ring Registering the Distinctive Ring pattern Before you choose the ring pattern to register Caller ID Viewing the Caller ID List Printing Caller ID List Page Connections Recording an outgoing message (OGM) on an external TAD Special line considerations Roll over telephone lines Two-linetelephone system Converting telephone wall outlets Installing machine, external two-lineTAD and two-linetelephone Multi-lineconnections (PBX) Connecting an external or extension telephone Using external and extension telephones Using extension telephones: Using an external telephone (connected to the EXT. jack of the machine): If you answer a call and no one is on the line: Using a non-Brothercordless external telephone Using remote codes Fax Receive Code Telephone Answer Code Changing the remote codes Manual dialing Search Speed Dialing Fax Redial Storing a pause Storing Speed Dial numbers Changing Speed Dial numbers Setting up groups for broadcasting Dialing access codes and credit card numbers Transmission Verification Report Fax Journal (activity report) How to print a report Copy Making copies Entering Copy mode Making multiple copies Stop copying Making a single copy Page Changing copy quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Important Page Sorting copies using the ADF (Black & White only) (MFC-290Conly) Adjusting Brightness and Brightness Paper options Walk-upPhoto Printing PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center® from your computer Using a memory card or USB Flash memory drive Memory cards (MFC-290Conly) or a USB Flash memory drive folder structure Page Print Index (Thumbnails) Printing Photos Page Print quality Paper Options Print Size Adjusting Brightness and Contrast Cropping Borderless printing Print Date Changing the image quality Changing the black & white file format Changing the color file format Page PictBridge requirements Setting your digital camera Printing Images Page Page Software Software features Page Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Page Page Page Page Page Page Important safety instructions Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) International ENERGY STAR® Compliance Statement Page Page If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Sending Faxes (continued) Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center® Difficulties Dial Tone Telephone line interference Page Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring Fax Journal report to another fax machine Document jam (MFC-290Conly) Document is jammed in the top of the ADF unit Document is jammed inside the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Cleaning the outside of the machine Cleaning the scanner Cleaning the machine’s printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page Menu table Memory storage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com