Troubleshooting and Routine Maintenance

 

 

 

 

 

Error Message

Cause

Action

 

Cannot Detect

You installed a new ink too quickly

Take out the new ink cartridge and re-install it

 

 

and the machine did not detect it.

slowly until it clicks.

 

 

If you are not using genuine Brother

Use a new Genuine Brother Innobella® Ink. If the

 

 

Innobella™ ink the machine may

error message is not cleared, call Brother

 

 

not detect the ink cartridge.

Customer Service.

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-install it

 

 

properly.

slowly until it clicks. (See Replacing the ink

 

 

 

cartridges on page 111.)

 

 

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the empty ink cartridges. (See

 

Replace XX Ink

are empty. The machine will stop all

Replacing the ink cartridges on page 111.)

 

print operations. While memory is

 

 

 

available, black & white faxes will

 

 

 

be stored in the memory. If a

 

 

 

sending machine has a color fax,

 

 

 

the machine's ‘handshake’ will ask

 

 

 

that the fax be sent as black &

 

 

 

white. If the sending machine has

 

 

 

the ability to convert it, the color fax

 

 

 

will be stored in the memory as a

 

 

 

black & white fax.

 

 

 

 

 

 

Clean Unable XX

The machine has a mechanical

Open the scanner cover and look inside the

 

 

problem.

machine for foreign objects and paper scraps. If

 

 

—OR—

the error message continues, see Transferring

 

 

your faxes or Fax Journal report on page 107

 

 

A foreign object such as a clip or

 

 

before disconnecting the machine so you will not

 

 

ripped paper is in the machine.

lose any important messages. Then, disconnect

 

 

 

the machine from the power for several minutes

 

 

 

and then reconnect it.

 

 

 

 

 

Close Ink Cover

The ink cartridge cover is not

Firmly close the ink cartridge cover until it clicks.

 

 

completely closed.

 

 

Comm.Error

Poor telephone line quality caused

Send the fax again or connect the machine to

 

 

a communication error.

another telephone line. If the problem continues,

 

 

 

call the telephone company and ask them to

 

 

 

check your telephone line.

 

 

 

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it again.

 

 

completely.

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel the job

 

 

memory.

and clear it from the memory. Try to print again.

 

Disconnected

The other person or other person's

Try to send or receive again.

 

 

fax machine stopped the call.

 

 

Document Jam

The document was not inserted or

See Using the ADF (MFC-290C only)

B

 

fed properly, or the document

on page 17.

 

 

scanned from the ADF was too

See Document jam (MFC-290C only)

 

 

long.

 

 

on page 107.

 

 

 

 

 

 

 

 

103