Troubleshooting and Routine Maintenance

 

 

 

 

Error Message

Cause

Action

 

 

No Paper Fed

The machine is out of paper or

Do one of the following:

 

 

 

paper is not properly loaded in the

„ Refill the paper in the paper tray, and then

 

 

 

paper tray.

 

 

press Black Start or Color Start.

 

 

 

 

 

 

 

„ Remove the paper and load it again and then

 

 

 

press Black Start or Color Start (See

 

 

 

Loading paper and other print media

 

 

 

on page 8.)

 

 

 

 

 

 

The Jam Clear Cover is not closed

Check that the Jam Clear Cover is closed.

 

 

 

properly.

(See Printer jam or paper jam on page 108.)

 

 

 

 

 

 

The paper is jammed in the

Remove the jammed paper by following the

 

 

 

machine.

steps in Printer jam or paper jam on page 108.

 

 

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

 

answer or is busy.

 

 

 

Not Registered

You tried to access a Speed Dial

Set up the Speed Dial number. (See Storing

 

 

 

number that is not programmed.

Speed Dial numbers on page 51.)

 

Out of Memory

The machine's memory is full.

Fax sending or copy operation in progress

 

 

 

 

Press Stop/Exit and wait until the other

 

 

 

operations in progress finish and then try again.

 

 

 

 

 

 

The memory card or USB Flash

Delete unused files from your memory card or

 

 

 

memory drive you are using does

USB Flash memory drive to make some free

 

 

not have enough free space to scan

space and then try again.

 

 

the documents.

 

 

 

 

 

 

 

Paper Jam

Paper is jammed in the machine.

Open the Jam Clear Cover (at the back of the

 

 

 

 

machine) and pull out the jammed paper by

 

 

 

following the steps in Printer jam or paper jam

 

 

 

on page 108.

 

 

 

Make sure the paper length guide is set to the

 

 

 

paper size.

 

 

 

 

 

Print Unable XX

The machine has a mechanical

Open the scanner cover and look inside the

 

 

 

problem.

machine for foreign objects and paper scraps. If

 

 

—OR—

the error message continues, see Transferring

 

 

your faxes or Fax Journal report on page 107

 

 

 

A foreign object such as a clip or

 

 

before disconnecting the machine so you will not

 

 

ripped paper is in the machine.

lose any important messages. Then, disconnect

 

 

 

the machine from the power for several minutes

 

 

 

and reconnect it.

 

 

 

 

 

Replace XX Ink

One or more of the ink cartridges

Replace the empty ink cartridges. (See

 

 

Cannot Print

are empty. The machine will stop all

Replacing the ink cartridges on page 111.)

 

print operations. While memory is

 

 

 

 

available, black & white faxes will

 

 

B

 

be stored in the memory. If a

 

 

 

sending machine has a color fax,

 

 

 

 

the machine's ‘handshake’ will ask

 

 

 

 

that the fax be sent as black &

 

 

 

 

white. If the sending machine has

 

 

 

 

the ability to convert it, the color fax

 

 

 

 

will be stored in the memory as a

 

 

 

 

black & white fax.

 

 

 

 

 

 

 

 

 

 

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