Error Message

Cause

Action

Scan Unable XX

The machine has a mechanical

Open the scanner cover and look inside the

 

problem.

machine for foreign objects and paper scraps. If

 

—OR—

the error message continues, see Transferring

 

your faxes or Fax Journal report on page 107

 

A foreign object such as a clip or

 

before disconnecting the machine so you will not

 

ripped paper is in the machine.

lose any important messages. Then, disconnect

 

 

the machine from the power for several minutes

 

 

and then reconnect it.

 

 

 

Unusable Device

A broken device has been

Unplug the device from the USB direct interface,

Disconnect

connected to the USB direct

then press On/Off to turn the machine off and

device from

interface.

then on again.

front connector.

 

 

Turn the machine

 

 

off & on by

 

 

pressing On/Off

 

 

button on

 

 

control panel.

 

 

Unusable Device

A USB device or USB Flash

Unplug the device from the USB direct interface.

Please Disconnect

memory drive that is not supported

 

USB Device.

has been connected to the USB

 

 

direct interface.

 

 

(For more information, visit us at

 

 

http://solutions.brother.com.)

 

 

 

 

Wrong Paper Size

Paper is not the correct size.

Check that the machine’s Paper Size setting

 

 

matches the size of paper in the tray. (See Paper

 

 

Size on page 20.)

 

 

 

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