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Brother MFC-420CN Troubleshooting and routine maintenance

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11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

11

Troubleshooting

Error messages

As with any sophisticat ed office product, errors may occu r. If this

happens, your MFC identi fies the problem and displays a n error

message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional

help, the Brother Solutions Center offers latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

IMPORTANT

For technical help, you m ust call the country where you bought the

MFC. Calls must be made from within that country.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

Comm.Error Poor phone line quality caused a

communication error. Try the call again. If the problem continues, call

the telephone company and ask them to check

your phone line.

Connection

Fail

You tried to poll a fax machine that

is not in Polled Waiting mode. Check the other fax machine’s polling setup.

Cover is Open The scanner cover is not closed

completely.

Lift the scanner cover and then close it again.

Data

Remaining

Print data remains in the MFC’s

memory. Re-start printing from your computer.

Print data remains in the MFC’s

memory. The USB cable was

unplugged while the computer

was sending the data to the MFC.

Press Stop/Exit. The MFC will cancel the job

and eject the page that is being printed.

Disconnected The other person or other per son’s

fax machine stopped the call.

Try to send or receive again.

Contents

Main If you need to call Customer Service Brother numbers Register your product Frequently asked questions (FAQs) For Customer Service Brother fax back system (U SA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice iv Brother One Year Limited Warranty and Replacement Service (USA only) v Brother One Year Limited Warranty and Replacement Service (USA only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Most of the illustrations in this Users Guide show the MFC-210C. Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page 11 A B G S I R Using this Guide Finding information Symbols used in this Guide Introduction Control panel overview 1 2 3 Ink 4 Dial Pad 9 < Stop/Exit A Navigation keys: B C Turning the MFC on and off On/Off Setting (For MFC-420CN) (For MFC-210C) The external telephone is always available. Load documents Using the automatic docum ent feeder (ADF) (Not available for MFC-210C) Page Using the scanner glass About paper Recommended Paper Handling and using special pape r INTRODUCTION 1 - 11 Paper Type Paper Size Usage Paper type and size for each operation 1 - 12 INTRODUCTION Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (20 lb). * Up to 100 sheets of 20 lb. paper tray. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Color Start Page Initial Setup Setting the Date and Time Setting Tone and Pulse dialing mode Getting started Setting the Station ID General Setup Setting the Mode Timer Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialing Search Fax Redial How to Fax (B&W and Color) Color fax transmission Faxing from the ADF (MFC- 420CN only) Stop/Exit Faxing from the scanner glass Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for color faxes) Real Time Transmission Checking job status Canceling a fax in progres s Canceling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for color faxes) (MFC-420CN only) Setting up Polled Transmit (Not available for color faxe s) (MFC-420CN only) Delayed Batch Transmission (Not available for color faxes) (MFC-420CN only) Faxing A4 size documents from th e scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Easy Receive Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MF C-420CN only) Polling (MFC-420CN only) Storing numbers for easy dialing Storing Speed-Dial numbers Quick-Dial numbers and dialing options Changing Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialing options Access codes and credit card numbers Redial/Pause Search/Speed Dial, #02, and Black Start or Color Start, you Search/Speed Dial, #03 and then press 7001 using the dialing Page Setting up Fax Forwarding Remote Fax Options (MFC-420CN only) (Not available for color faxes) Programming your pager number Setting Fax Storage Setting PC Fax Rx Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the MFC as a copier Enter Copy mode Making copies Page Using the Copy Options key (Temporary settings) Changing the temporary copy setti ngs Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Page Making N in 1 copies or a poster (Page Layout) (MFC-420CN only) Page Page Changing the default copy settings Increasing copy speed or qu ality Adjusting brightness Adjusting contrast Adjusting color saturation Out of Memory message Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing images Page DPOF printing Changing the default se ttings Increasing print speed or quality Setting the paper & size Page Page Page Understanding the Error Messages Page Important information Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Page Page Page Page Trademarks Troubleshooting Error messages Troubleshooting and routine maintenance TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Page Page Page Page 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your MFC TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Compatibility How to improve print quality Cleaning the print head Checking the print qu ality Page Checking the printing al ignment Checking the ink volume Packing and shipping the MFC Page Page Routine maintenance Cleaning the scanner Cleaning the MFC printer platen Replacing the ink cartridg es Page Page Page A Setting up telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? Appendix A What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the Distinctiv e Ring pattern Very important! Caller ID Viewing Caller ID List Printing Caller ID List Advanced receiving operations Operation from extension telephones Fax/Tel mode when power ke y is On Fax/Tel mode when power ke y is Off Using a cordless external handset Changing the remote codes Page Connecting an external teleph one answering device (TAD) Sequence Page Page Special line considerations Roll over phone line s Two-line phone system Converting telephone wall outlets Installing MFC, external two-line TAD and two-line telephone Multi-line connections (PBX) If you are installing the MFC to work with a PBX Custom features on your phone line B On-screen program ming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 The factory settings are shown in Bold. to exit Select & Set Select & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B The factory settings are shown in Bold. *1 See the complete Software Users Guide on the CD-ROM. APPENDIX B B - 9 B - 10 APPENDIX B Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Page Page Black Start or Color Start to start the dialing process. S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces SPECIFICATIONS S - 8 Computer requirements Consumable items Network (LAN) (MFC-420CN only) Optional External Wireless Print/Scan Server (NC-2200w) Index A B C D E F G H I J L P Q R S T Page REMOTE RETRIEVAL ACCESS CARD (MFC-420CN ONLY) R - 1 Remote Retrieval Access c ard (MFC-420CN only) CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . . Page *LF50700012* Visit us on the World Wide Web http://www.brother.com