Brother MFC-420CN

11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Paper is jammed inside the MFC

Remove the jam clear cover. Pull the jammed paper out of the

MFC.

Re-insert the jam clear cover.

If you can not pull out the jamme d paper, lift the scanner cover

from the right-hand side of the MFC until it locks securely into

the open position.

Remove the jammed paper.

If the paper is jammed underne ath the print head, disconnect

the MFC from the power source so you can move the print head

to take out the paper.

Jam Clear Cover

Scanner Cover

Contents

Main If you need to call Customer Service Brother numbers Register your product Frequently asked questions (FAQs) For Customer Service Brother fax back system (U SA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice iv Brother One Year Limited Warranty and Replacement Service (USA only) v Brother One Year Limited Warranty and Replacement Service (USA only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Most of the illustrations in this Users Guide show the MFC-210C. Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page 11 A B G S I R Using this Guide Finding information Symbols used in this Guide Introduction Control panel overview 1 2 3 Ink 4 Dial Pad 9 < Stop/Exit A Navigation keys: B C Turning the MFC on and off On/Off Setting (For MFC-420CN) (For MFC-210C) The external telephone is always available. Load documents Using the automatic docum ent feeder (ADF) (Not available for MFC-210C) Page Using the scanner glass About paper Recommended Paper Handling and using special pape r INTRODUCTION 1 - 11 Paper Type Paper Size Usage Paper type and size for each operation 1 - 12 INTRODUCTION Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (20 lb). * Up to 100 sheets of 20 lb. paper tray. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Printable area Page Page To load envelopes Page About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Color Start Page Initial Setup Setting the Date and Time Setting Tone and Pulse dialing mode Getting started Setting the Station ID General Setup Setting the Mode Timer Setting the Paper Ty pe Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialing Search Fax Redial How to Fax (B&W and Color) Color fax transmission Faxing from the ADF (MFC- 420CN only) Stop/Exit Faxing from the scanner glass Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for color faxes) Real Time Transmission Checking job status Canceling a fax in progres s Canceling a scheduled job Advanced sending operations Overseas Mode Delayed Fax (Not available for color faxes) (MFC-420CN only) Setting up Polled Transmit (Not available for color faxe s) (MFC-420CN only) Delayed Batch Transmission (Not available for color faxes) (MFC-420CN only) Faxing A4 size documents from th e scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Easy Receive Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MF C-420CN only) Polling (MFC-420CN only) Storing numbers for easy dialing Storing Speed-Dial numbers Quick-Dial numbers and dialing options Changing Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialing options Access codes and credit card numbers Redial/Pause Search/Speed Dial, #02, and Black Start or Color Start, you Search/Speed Dial, #03 and then press 7001 using the dialing Page Setting up Fax Forwarding Remote Fax Options (MFC-420CN only) (Not available for color faxes) Programming your pager number Setting Fax Storage Setting PC Fax Rx Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Remote commands Page Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports Using the MFC as a copier Enter Copy mode Making copies Page Using the Copy Options key (Temporary settings) Changing the temporary copy setti ngs Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Page Making N in 1 copies or a poster (Page Layout) (MFC-420CN only) Page Page Changing the default copy settings Increasing copy speed or qu ality Adjusting brightness Adjusting contrast Adjusting color saturation Out of Memory message Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing images Page DPOF printing Changing the default se ttings Increasing print speed or quality Setting the paper & size Page Page Page Understanding the Error Messages Page Important information Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Page Page Page Page Trademarks Troubleshooting Error messages Troubleshooting and routine maintenance TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Page Page Page Page 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your MFC TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Compatibility How to improve print quality Cleaning the print head Checking the print qu ality Page Checking the printing al ignment Checking the ink volume Packing and shipping the MFC Page Page Routine maintenance Cleaning the scanner Cleaning the MFC printer platen Replacing the ink cartridg es Page Page Page A Setting up telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? Appendix A What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the Distinctiv e Ring pattern Very important! Caller ID Viewing Caller ID List Printing Caller ID List Advanced receiving operations Operation from extension telephones Fax/Tel mode when power ke y is On Fax/Tel mode when power ke y is Off Using a cordless external handset Changing the remote codes Page Connecting an external teleph one answering device (TAD) Sequence Page Page Special line considerations Roll over phone line s Two-line phone system Converting telephone wall outlets Installing MFC, external two-line TAD and two-line telephone Multi-line connections (PBX) If you are installing the MFC to work with a PBX Custom features on your phone line B On-screen program ming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 The factory settings are shown in Bold. to exit Select & Set Select & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B The factory settings are shown in Bold. *1 See the complete Software Users Guide on the CD-ROM. APPENDIX B B - 9 B - 10 APPENDIX B Entering Text Inserting spaces Making corrections Stop/Exit Repeating letters Page G Glossary Page Page Page Black Start or Color Start to start the dialing process. S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces SPECIFICATIONS S - 8 Computer requirements Consumable items Network (LAN) (MFC-420CN only) Optional External Wireless Print/Scan Server (NC-2200w) Index A B C D E F G H I J L P Q R S T Page REMOTE RETRIEVAL ACCESS CARD (MFC-420CN ONLY) R - 1 Remote Retrieval Access c ard (MFC-420CN only) CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . . 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