11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing Received Faxes (Continued)
Received color fax prints only
in black and white. Replace th e color ink cartridges that are empty or nearly empty, a nd
then ask the other person to send the color fax again. (See Replacing
the ink cartridges on page 11-24.) For MFC-420CN, check that Fax
Storage is not turned on. (See Setting Fax Storage on page 6-3.)
Left and Right margins are cut
off or a single page is printed
on two pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto
Reduction) on page 4-5.)
Phone Line or Connections
Dialing does not work.
(No dial tone)
Check the MFC is plugged in.
Check for a dial tone. If possible, call your MFC to hear it answer. If there
is still no answer, check the telephone line cord connection and make
sure all telephone connections are secured. If there is no ringing when
you call your MFC, ask your telephone company to check the li ne.
Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mod e
on page 2-1.)
Receiving Faxes
Cannot receive a fax Make sure the MFC is in the correct receiving mode for your setup.
(See Basic receiving operations on page 4-1.)
If you frequently encounter interference on the phone line , try changing
the menu setting of Compatibility to Basic. (See Compatibility on page
11-13.)
Sending Faxes
Cannot send a fax Make sure that the Fax key is illuminated. (See How to enter Fax
mode on page 3-1.)
Ask the other party to check that the receiving machine has paper .
Print the Transmission Verification Report and check for an error .
(See Printing reports on page 7-3.)
Transmission Verification
Report says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘Result:NG’ on the
Transmission Verification Report, your MFC may be out of memo ry.
(MFC-420CN only)
To gain extra memory, you can turn off Fax Storage (see Setting Fax
Storage on page 6-3), print fax messages in memory (see Printing a fax
from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed
Fax or Polling Job (See Canceling a sc heduled job on page 3-10). If the
problem continues, ask the telephone company to check your pho ne
line.
If you frequently get transmission error with possibl e interference on the
phone line, try to change the menu setting of Compatibility to Basic.
(See Compatibility on pa ge 11-13.)
Poor sending quality. Try changing yo ur resolution to Fine or S.Fine. Make a c opy to check
your MFC’s scanner operation.
Vertical black lines when
sending.
If the copy you made shows the same problem, your scanner is di rty.
(See Cleaning the scanner on page 11-22.)
DIFFICULTY SUGGESTIONS