Help

Emergency Calls

The emergency services can be contacted in the UK by dialling 999, or by dialling 112, which is valid in any country that is a member of the European Community. If your Diverse base station is connected to a switchboard, you can still dial the emergency services direct on 999. This number will connect you even if call barring has been set, but YOU MUST DIAL 999 BEFORE LIFTING YOUR HANDSET FROM THE TELEPHONE UNIT.

Please note: Some switchboards can not dial out during a power failure.

If you have a problem, the following simple solutions may provide the answer.

No display appears

Check that the telephone is switched on. Check that the power unit is plugged in properly.

No dial tone

Check that the handset cord is plugged into the handset and the telephone unit. Check that the base station is switched on. If other telephones or handsets are registered on the same base, the outside line may already be in use. Wait until the call is finished and try again.

‘Search Station’ is flashing on the display or you can not link up

with the base station? Check that your Deskphone is registered to a base station.

To register your Deskphone, see page 8. Check that the power cable is connected to the telephone unit and switched on at the wall socket.

Check that the phone is within range of a base station to which it is registered.

Also check that the base station is connected to the power point and switched on at the wall socket.

The telephone does not ring

The ringer volume may be set too low. Adjust the ringer volume by following the instructions on page 22.

Telephone beeps

If ‘Search Station’ is flashing, check that you are in range of your base station.

Buzzing noise on my radio, TV,

answering machine or computer Diverse is too close, causing interference. Move it another metre away.

The radio signals from the telephone to the base station may cause unpleasant interference for people with hearing aids.

Please note

Please read the Help section in your base station user guide and if you still cannot solve your problem, please call the Diverse Helpline on

0845 7908070

HELP

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BT 2010, 1010, ISDN, 2015, 1015, 2-Line manual Help, Emergency Calls