Connecting to the Internet
What to do first if installation was successful but you cannot connect to the Internet
Check that your USB unit is logged-on to the base. The BT On-Air Monitor should show “Logged on as no ...”. If not (“------Not logged-
on------” is shown), read Help under “The
installation was successful but the base cannot be found”.
Check that your BT On-Air 1800 base station is correctly set-up by pressing the Green Button on the handset to listen to the line. You should hear a dial tone. If not, check that the line cord is plugged in your telephone socket and in the correct socket on the base.
Check the light on your BT On-Air USB unit:
–If it is continuously ON (not blinking); this means you are in range of the base. Follow help under “General check”.
–If it is blinking; you are most likely out of range of the base. Follow help under “How do I check that the module is close enough to the base”.
Check that your dial-up networking connection has been set to use the BT On-Air Wireless Modem.
General check
If you are experiencing problems using the modem after it has been successfully installed open the BT On-Air Monitor by clicking on the BT On-Airicon in the system tray (usually situated at the bottom right hand of your computer). Check that the signal with the base is of good quality. Now click About BT On-Air. If the software versions are correctly shown for components, (for example, does the RFPI number on the screen match the number printed on the label underneath the base) the problem is likely to be with Windows dial-up networking rather than BT On-Air. Make sure
your Internet connection was set-up correctly by following instructions from your service provider.
How do I check that the module is close enough to the base
In ideal conditions, your BT On-Air USB unit will have the same range as the BT On-Air handset (up to 50m indoor, 300m outdoor). Where you can hear a dial tone on your handset and speech quality is good, you should be able to connect to the Internet.
The quality of the radio link between the base and the USB unit can be checked on the BT On-Air monitor screen (double click BT On-Air icon in the Windows system tray). Check that you can see a green bar in the signal strength indicator. The green bar should always be continuously visible and should not temporarily disappear. You should be able to use the wireless modem even if the green bar is small (poor signal). However a poor signal indicates you are at the limit of the acceptable range and you might lose connection if you move your computer.
If you cannot see a green bar or if you are experiencing connection problems and the signal is poor, move your computer and the BT On-Air USB Unit closer to the base station.
The light on the USB unit does not come on
Check you are within range of the base. Try moving your computer nearer.
Check that the USB unit is correctly plugged into your computer or into a mains powered USB hub.
If plugged into a desktop, try moving the USB unit away from the computer.
Dialling my ISP seems to take longer than my old corded modem
This is the normal behaviour. Before dialling, the data module has to establish the radio communication. This takes a few seconds.
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