| Help | 57 |
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Problems | Possible cause |
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| More than one SMS product plugged into the line. |
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| Remove other products. |
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Cannot send text | Check Service Centre number is correct including 1470 |
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| prefix. |
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| Check call barring (option 4) is not activated on your line |
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| if you have the call barring service rented from BT. |
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Cannot receive text | Check Service Centre number is correct. |
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| Ensure you have subscribed to a Caller Display Service and |
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| that it is active. You can check this by noting if your phone |
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| displays data regarding your caller’s number when you |
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| receive an incoming call. |
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Handset is registered to the SMS service and text has been previously sent and received but you are now only receiving incoming messages as voice text
This may be due to your handset being
All you need to do is type Register and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line.
Note: Messages sent to 00000 are not charged for.
If you experience any problems, please call the Helpline on 0870 605 8047