Help

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Problems

Possible cause

 

 

 

 

 

More than one SMS product plugged into the line.

 

 

Remove other products.

 

 

 

 

Cannot send text

Check Service Centre number is correct including 1470

 

 

prefix.

 

 

Check call barring (option 4) is not activated on your line

 

 

if you have the call barring service rented from BT.

 

 

 

 

Cannot receive text

Check Service Centre number is correct.

 

 

Ensure you have subscribed to a Caller Display Service and

 

 

that it is active. You can check this by noting if your phone

 

 

displays data regarding your caller’s number when you

 

 

receive an incoming call.

 

Handset is registered to the SMS service and text has been previously sent and received but you are now only receiving incoming messages as voice text

This may be due to your handset being de-registered.

All you need to do is type Register and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line.

Note: Messages sent to 00000 are not charged for.

If you experience any problems, please call the Helpline on 0870 605 8047

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BT 2300 manual Prefix, Receive an incoming call