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Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the Help section beginning on page 54, or contact the BT Studio Helpline on 0870 605 8047, 9am to 5.30pm Monday to Friday and 9.30am to 2.30pm Saturday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 08702 405029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office or Carrier.
If you experience any problems, please call the Helpline on 0870 605 8047
