BT Freestyle 65 manual Help and advice, Telephone problems Possible cause Solution

Freestyle 65 User Guide ~ 5th Edition ~ 5th April ’02 ~ 3950

Help and advice

If you have any problems using your Freestyle 65, this section will give you the most common, easy to follow solutions.

Telephone problems	Possible cause	Solution
• Buzzing/poor reception.	Handset aerial not extended.	Extend the handset aerial.
• Answering machine not	Answering machine set to	Check your outgoing message,
recording incoming messages.	Answer Only outgoing message.	see page 22 and ensure the
		answering machine is set to Answer
		and Record, see page 22-23. Make
		sure you have not invited your
		caller to leave a message in your own
		recorded Answer Only outgoing
		message.
• Handset emits 3 beeps and	Registration problem or interference.	Call the BT Helpline on
switches off.		08706 058 047 for assistance.

•Unable to access the answering machine menu.

You may be using a Freestyle 6 additional handset.

Make sure you are using the Freestyle 65 handset (Handset 1) as only the main Freestyle 65 handset can access this facility.

• No dialling tone.	Telephone not connected to	Plug the telephone into the
	telephone line.	telephone line.
• Telephone will not dial out or	Mains disconnected.	Ensure the power supply is correctly
cannot receive calls.		connected and switched on.
	Power cut.	Wait until the power is restored.
		Replace handset on base unit for 10
		seconds and try again. If this does
		not work, disconnect the handset
		battery from the handset for 10
		minutes. Also disconnect the mains
		power.
		Then reconnect the base unit to the
		mains, then replace the handset on
		the base unit for 10 seconds and try
		again.
	Handset battery pack is discharged.	Place the handset on the base
		unit and recharge it for 24 hours
		ensuring the CHARGING light
		is on.
• Additional handset does not ring	Handset not registered.	Register the handset, see page 35.
and no light on handset.

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