12 Month guarantee
FOR ASSISTANCE CALL THE HELPLINE ON 0870 240 8026 quoting the model and serial number
1.In the event that the Helpline is unable to resolve a problem over the phone, the following will apply:
I. The Helpline will require the customer to provide details of where the BT PaperJet was purchased, date of purchase and method of payment.
II.If the fax was purchased within 28 days a brand new replacement BT PaperJet will be despatched by courier to the customer
III.If the product was purchased more than 28 days ago and within the guarantee period, a ‘loan’ BT PaperJet will be despatched by courier to the customer.
2.If 1 (III) applies, the original fax will be repaired free of charge subject to the conditions in clause 5. BT’s normal repair times for most faults is 14 days. If the fax is beyond economical repair we will replace it with a brand new BT PaperJet. On completion of repair the customer will be contacted and given the option of the return of the original repaired fax and free collection of the loan fax or at the customer’s choice retention of the loan fax.
3.A new or loan fax will be delivered by courier. If a Helpline call is received by 4pm we can arrange an overnight courier, but will agree a delivery time with the customer. On delivery of the new loan or repaired fax as appropriate, the customer must
promptly replace it in the box with the faulty fax or loan fax to enable the courier to return the fax to BT.
4.If the customer decides to retain the loan fax the balance of the original guarantee will transfer to this fax.
5.This guarantee does not cover the fair wear and tear or accidental damage or damage caused by improper installation. The guarantee will not apply if upon inspection it is established that unauthorised repairs or modifications have been made to the fax.
In such circumstances the Customer will be sent a condition report with a choice of either (a) paying the cost of repair of the faulty fax or (b) the carriage charges incurred in having the original fax returned unrepaired and the loan fax collected
6.The liability of BT under the terms of the guarantee is limited to the exchange of the fax or the repair and return of the original fax
7.Excluded from this guarantee are accessories, consumables, eg ink cartridge.
8.This guarantee applies to the original customer only and is not transferable.
9.This guarantee does not affect the customer’s statutory rights.
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