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Troubleshooting
Camcorder will not be recognized.
➝A camcorder not supported by DV-PC Recorder is connected. Check if your camcorder is supported by DV-
PC Recorder ( 6).
➝Another device such as a CD-ROM drive or hard disk drive (or repeater/hub) is connected to the computer’s
IEEE1394 (DV) terminal. Do not connect any devices to the computer’s IEEE1394 (DV) terminal other than
the camcorder.
➝More than one camcorder is connected to the computer’s IEEE1394 (DV) terminal. Connect only one
camcorder to the computer’s IEEE1394 (DV) terminal.
➝The DV CONTROL function of the camcorder is set to [OFF]. Set the DV CONTROL function to [ON]. For
details, refer to the instruction manual of your camcorder.
Even though the dedicated driver (Canon Virtual VCR or AV/C Tape Recorder/Player) is
installed already, the [Found New Hardware Wizard] window appears when starting DV-
PC Recorder.
➝When you change the computer’s IEEE1394 (DV) card and start DV-PC Recorder, Canon Virtual VCR or
AV/C Tape Recorder/Player will be detected as new hardware. Select [Install the software automatically
(Recommended)] and click [Next] to install the driver.
Cannot select a video folder.
➝Only folders on a NTFS formatted hard disks can be selected as a video folder. You cannot select a folder on
FAT32 or FAT16 hard disks.
➝Removable disks or network drives cannot be selected as a video folder.
Recording will not start even when pressing the start/stop button on the camcorder.
➝The start/stop button on the camcorder is locked. Unlock the button.
[] appears on the camcorder screen and recordings cannot be made.
➝Free hard disk space is less than 0.5 GB. Change the video folder.
➝The [Option settings] window is open, or performance check is being carried out. Close the window.
➝The sequence number of the file exceeds the maximum value (e.g. “DVPC9999999.avi”). Change the video
folder or the file name.
➝The camcorder is in use with another software. Close the software.
➝The camcorder does not recognize DV-PC Recorder. Close DV-PC Recorder and restart it.
Recording on the hard disk stops in the middle of the recording.
➝The hard disk capacity is insufficient. Delete files to make space available, or select a video folder on a hard
disk with sufficient capacity.
The recorded picture is lacking.
➝The recording speed of the hard disk is insufficient. Make a performance check ( 18). We recommend
defragmenting the drive before you start recording.
➝A program other than DV-PC Recorder is started. Close all programs other than DV-PC Recorder before
recording. If an anti-virus software is activated, deactivate it.
➝The processing capacity of your computer is insufficient. Set the preview size to [Small] or [No preview] (
17).