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Canon 2016, 2020 Service Call Message, Contacting Your Local Authorized Canon Dealer

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Troubleshooting

8

Service Call Message

If the machine malfunctions, service call messages appear on the LCD display.

• E000	• E100	• E500	• E719
• E001	• E196	• E520	• E730
• E002	• E197	• E531	• E736
• E003	• E246	• E540	• E733
• E007	• E247	• E542	• E739
• E010	• E350	• E575	• E805
• E019	• E354	• E584	• E808
• E052	• E355	• E716

Contacting Your Local Authorized Canon Dealer

If a malfunction occurs and the machine cannot operate normally, service call messages appear on the LCD display. Follow the procedure described below to solve the problem.

WARNING

Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.

CAUTION

Always grasp the power plug portion when disconnecting the power cord. Pulling on the cord portion may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause an electricity leak and result in a fire or electrical shock.

IMPORTANT

If you turn OFF the main power when there is any stored job, its data will be deleted.

8-40Service Call Message

Contents

Reference Guide Read this guide first Page Manuals for the Machine Easy Operation Guide Reference Guide (This Document) Copying Guide How This Manual Is Organized Contents Chapter 2 Basic Operations Chapter 3 Checking and Canceling a Job Chapter 4 Optional Equipment Chapter 5 Customizing Settings Chapter 6 System Manager Settings Chapter 7 Routine Maintenance Chapter 8 Troubleshooting Chapter 9 Appendix Page How to Use This Manual Illustrations Used in This Manual Operations and Terms Used in This Manual Page Legal Notices Laser Safety International ENERGY STAR Program Trademarks Copyright Disclaimers Legal Limitations on the Usage of Your Product and the Use of Images Important Safety Instructions Page Power Supply Handling Page Page Maintenance and Inspections Page Consumables Other Warnings Before You Start Using This Machine Installation Location and Handling Avoid Installing the Machine in the Following Locations Page Page Select a Safe Power Supply Provide Adequate Installation Space Moving the Machine Handling Precautions Page Page Parts and Their Functions Page Internal View Main Control Panel Page Facsimile Control Panel Standby Display Using the Menus and Control Panel Keys 4 Press [Stop] to return to the Standby display Main Power and Control Panel Power 3 The screen shown below is displayed until the machine is ready to scan Page Page Control Panel Power Switch System Settings Basic Operations What This Machine Can Do Printing Using the Remote User Interface Network Interface Overview of the imageRUNNER 2020/2016 Using the Sleep Mode to Conserve Power Restricting the Use of the Machine Checking, Changing, and Canceling Jobs Other Useful Functions Entering Characters 3 Enter <Canon 4 When you have entered all characters, press [OK] Entering the Department ID and Password 3 When your operations are complete, press [ID] Making Prints Using the Stack Bypass 1 Open the stack bypass 2 Adjust the slide guides to match the size of the paper 3 Load the paper into the stack bypass Page Page Page 4 Select the desired paper size 5 Press [ ] or [] to select the desired paper type ➞ press [OK] 6 Place your originals ➞ select the desired copy settings 7 Press [Start] Multifunctional Operations Page Available Paper Stock Page Checking and Canceling a Job Checking the Counter Checking Job Status Page Canceling a Job Using the System Monitor Screen 2 Press [ ] or [] to select the job you want to cancel ➞ press [OK] 4 Press [OK] 5 Press [ ] to select <YES 6 Press [Stop] to return to the Standby display Optional Equipment System Configuration Page Sample System Configurations System Options Available Combination of Options Page Feeder (DADF-P1) Page Platen Cover Type J Finisher-U1 Finishing Modes Page Page Inner 2 Way Tray-E1 Card Reader-E1 Procedure before Using the Machine Procedure after Using the Machine 1 After you finish using the machine, remove the control card Changing the Password and Page Limit 4 Press [ ] or [] until <REGISTER DEPT. ID> appears ➞ press [OK] Press [OK] ] until <PASSWORD> appears ➞ 8 Press [Clear] to clear the current password 9 Enter the new password (up to seven digits) using the 10 Press [ ] or [] until <PAGE LIMIT SET.> appears ➞ press [OK] 11 Select the desired function Page Page Checking Counter Information 4 Press [] or [] until <VIEW PAGE TOTALS> appears ➞ press [OK] 5 Select the desired function Page Printing Counter Information Clearing Page Totals Accepting Print Jobs with Unknown IDs 4 Press [ ] or [] to select <ON> or <OFF> ➞press [OK] 5 Press [Stop] to return to the Standby display Cassette Feeding Module-J1/K1 Optional Accessory Customizing Settings What Are Additional Functions Additional Functions Settings Table Page Page Page Page Page Page Page Page Page Page Page Specifying Common Settings 3 Press [ ] or [] until <DEFAULT SETTINGS> appears ➞ press [OK] 4 Press [ ] or [] to select <FAX> or <COPY> ➞ press [OK] Default Display after Auto Clear 1 Press [Additional Functions] ➞ 2 Press ] until <AUTO CLEAR SET.> appears ➞ Page Tone Settings 2 Press [ ] or [] until <AUDIBLE TONES> appears ➞ press [OK] 5 Press [ ] or [] to select the volume for each tone ➞ press [OK] Setting the Toner Saver Mode 2 Press [ ] or [] until <TONER SAVER MODE> appears ➞ press [OK] 3 Press ] to select <LOW>, <HIGH>, or <OFF> ➞ Adjusting the Print Density 2 Press [ ] or [] until <PRINTER DENSITY> appears ➞ press [OK] Auto Paper Selection/Auto Drawer Switching 2 Press [ ] or [] until <AUTO DRAWER SELCT> appears ➞ press [OK] 3 Press [ ] or [] to select <COPY>, <PRINTER>, <FAX>, or <OTHER> ➞ press [OK] 5 Press [ ] or [] to select <ON> or <OFF> ➞press [OK] Identifying the Type of Paper in a Paper Source 2 Press [ ] or [] until <SELECT PAPER TYPE> appears ➞ press [OK] Energy Consumption in the Sleep Mode 2 Press [ ] or [] until <ENERGY IN SLEEP> appears ➞ press [OK] 3 Press [ ] or [] to select <HIGH> or <LOW> ➞ press [OK] Output Tray Designation 2 Press [ ] or [] until <TRAY DESIGNATION> appears ➞ press [OK] 3 Press [ ] or [] to select <TRAY A> or <TRAY B> ➞ press [OK] Standard Paper for the Stack Bypass 2 Press [ ] or [] until <BYPASS STD SET> appears ➞ press [OK] 3 Press [ ] or [] to select <ON> ➞ press [OK] 4 Press [ ] or [] until <PAPER SIZE> appears ➞ press [OK] 5 Select the desired paper size 6 Press [ ] or [] until <SELECT PAPER TYPE> appears ➞ press [OK] 7 Press ] to select the desired paper type ➞ press [OK] 8 Press [Stop] to return to the Standby display Setting the Speed or Print Side Priority 2 Press [ ] or [] until <PAPER FEED SWITCH> appears ➞ press [OK] ] until <STACK BYPASS> or the desired paper source appears ➞ press [OK] ] to select <SPEED PRIORITY> or <PRINT SIDE> ➞ press [OK] Changing the Language Shown on the LCD Display 2 Press [ ] or [] until <DISPLAY LANGUAGE> appears ➞ press [OK] ] to select the desired language ➞ Displaying a Feeder Error Message Prompt <COMMON SETTINGS> appears ➞ press [OK] ] until <ADF DIRTY ERROR> appears ➞ ] to select <DISPLAY> or <DO NOT DISPLAY> ➞ press [OK] Returning the Common Settings to Their Defaults Press [Additional Functions] ➞ ] until <INIT. COMMON SET.> appears ➞ Timer Settings Page Setting the Date Format ] until <TIMER SETTINGS> appears ➞ press [OK] ] until <DATE TYPE SELECT> appears ➞ ] to select the desired date format ➞ Auto Sleep Time ] until <AUTO SLEEP TIME> appears ➞ ➞ press [OK] Auto Clear Time 2 Press [ ] or [] until <AUTO CLEAR TIME> appears ➞ press [OK] 4 Press [ ] or [] to select the desired time period ➞ press [OK] Daylight Saving Time 2 Press [ ] or [] until <DAYLIGHT SV. TIME> appears ➞ press [OK] 4 Press ] until <START DATE/TIME> appears ➞ Page Page Printing Reports 4 Press [ ] or [] to select <ACTIVITY REPORT> ➞press [OK] Speed Dialing Lists <REPORT SETTINGS> appears ➞ press [OK] ] until <SPEED DIAL LIST> appears ➞ Speed Dialing Lists (Detailed) 3 Press [ ] or [] until <ADD BOOK DETAILS> appears ➞ press [OK] User’s Data List ] to select <USER DATA LIST> ➞ System Manager Settings Specifying the System Manager Settings 3 Press [ ] or [] until <SYS. MANAGER INFO> appears ➞ press [OK] ] until <SYS. MANAGER ID> appears ➞ Enter a number (up to seven digits) using the numeric keys ➞ System Password ] until <SYS. MANAGER INFO> appears 3 Press [ ] or [] until <SYSTEM PASSWORD> appears ➞ press [OK] 4 Enter a number (up to seven digits) using the numeric keys ➞ System Manager’s Name Page Department ID Management Specifying Department ID Management 4 Press [ ] or [] to select <ON> ➞ press [OK] ] to select <ON> ➞ press [OK] ] until <REGISTER DEPT. ID> appears ➞ ] to select the number to which the department will be designated ➞ press [OK] 6 Enter the Department ID using the numeric keys ➞press [OK] 7 Press [ ] or [] until <PASSWORD> appears ➞ press [OK] 8 Enter the password using the numeric keys ➞ press [OK] 9 Press [ ] or [] until <PAGE LIMIT SET.> appears ➞ press [OK] 10 Select the desired function Page Page 11 Press [Stop] to return to the Standby display Erasing the Department ID and Password Page Checking Counter Information ] until <VIEW PAGE TOTALS> appears ➞ 6 Select the desired function 7 Press [Stop] to return to the Standby display Printing Counter Information 5 Press [ ] or [] to select <PRINT LIST> ➞ press [OK] Clearing Page Totals 5 Press [ ] or [] until <CLEAR ALL TOTAL> appears ➞ press [OK] 6 Press [ ] or [] to select <ON> ➞ press [OK] Accepting Print Jobs with Unknown IDs 4 Press [ ] or [] until <PDL JOBS W/OUT ID> appears ➞press [OK] Managing User IDs Page Remote UI Page Restricting Access to Destinations Page Checking the TX/RX Log Page Restricting the USB Interface Port 5 Restart the machine Device Information Settings 5 Enter the name of the machine using the numeric keys ➞ 6 Press [ ] or [] to select <LOCATION> ➞ press [OK] 7 Enter the location of the machine using the numeric keys ➞ Routine Maintenance Paper Drawers Page 2 Open a package of paper, and remove the paper stack from package Push down the metal plate to lock Load the paper stack into the paper drawer Page Adjusting a Paper Drawer to Hold a Different Paper Size 1 Pull out the paper drawer, and remove all the loaded paper 2 Push down the metal plate to lock Page 5 Lower the lock lever to the left to lock the side guide 6 Load the appropriate size paper into the paper drawer 8 Stick the appropriate paper size label on the paper size plate 9 Change the paper size plate to match the new paper size Feeder (DADF-P1)(Optional) 2 Remove the old stamp cartridge using the tweezers 4 Gently close the inner cover and the feeder cover until it clicks Replacing the Toner Cartridge 1 Open the front cover Page Page 7 Turn the toner cartridge in the direction of the arrow 8 Close the front cover Replacing the Staple Cartridge 4 Insert the new staple cartridge 6 Gently push the staple case into the finisher until it is securely in place 7 Close the front cover of the finisher Routine Cleaning Platen Glass and Cover Manual Feeder Cleaning 1 Open the feeder cover Page 6 Close the inner cover 7 Close the feeder cover 8 Open the feeder/platen cover 10 Close the feeder/platen cover Automatic Feeder Cleaning 2 Press [ ] or [] until <ADJUST./CLEANING> appears ➞ press [OK] 3 Press [ ] or [] until <FEEDER CLEANING> appears ➞ press [OK] Transcription Roller Cleaning 2 Press [ ] or [] until <TRANS. ROLR CLEAN> appears ➞ press [OK] Drum Cleaning 2 Press [ ] or [] until <DRUM CLEANING> appears ➞ press [OK] Fuser Roller Cleaning 2 Press [ ] or [] until <FIX. UNIT CLEANING> appears ➞ press [OK] ] until <CLEAN PAPER PRT> appears ➞ 4 Open the stack bypass 6 Follow steps 1 and 2 ➞ press [OK] to select <START CLEANING Adjusting the Machine 4 Press [ ] or [] to select <MID>, <LOW>, or <HIGH> ➞ press [OK] Prevent Paper Curls or Jams 2 Press [ ] or [] until <SPECIAL MODE N> appears ➞ press [OK] Prevent Paper Jams in the Two-SidedMode <ADJUST./CLEANING> appears ➞ press [OK] ] until <SPECIAL MODE O> appears ➞ 3 Press [ ] or [] to select <DRAWER> or <STACK BYPASS> ➞ press [OK] Using Lightweight Paper 2 Press [ ] or [] until <SPECIAL MODE P> appears ➞ press [OK] Setting the Special Bond Fixing Mode 2 Press [ ] or [] until <BOND SP. FIX. MODE> appears ➞ press [OK] Setting the Fixing Unit Offset Mode ] until <FIX. UNIT OFFSET> appears ➞ Feeder Smudge Adjustment 2 Press [ ] or [] until <AUTO ADF DRTY ADJ> appears ➞ press [OK] Consumables Page Page Page Troubleshooting8 Reducing the Frequency of Paper Jams Clearing Paper Jams Page Page Fixing Unit 1Press the button on the left cover of the main unit, and open the left cover 2 Push down the green fixing lever 3 Hold the green knob, lift the upper cover of the fixing unit Page Paper Drawer Page Pull out the paper drawer and remove any jammed paper Gently push the paper drawer back into the machine until it clicks 6 Close the paper drawer’s left cover Paper Drawers 2, 3, and Page 4 Gently push the paper drawer back into the machine until it clicks 5 Close the paper drawer’s left cover Stack Bypass 1 Remove all paper from the stack bypass 2 Remove any jammed paper Duplex Unit-A1(Optional) Page 4 Follow the instructions on the LCD display Feeder (DADF-P1)(Optional) 2 Remove any jammed originals 4 Turn the feed dial and remove any jammed originals 5 Close the inner cover 6 Close the feeder cover Open the feeder, and remove any jammed originals Close the feeder Finisher-U1(Optional) Page 4 Holding the green knob, lift the inner guide 5 Remove any jammed paper under the inner guide 6 Push up the green fixing lever Inner 2 Way Tray-E1(Optional) Page 5 Remove any jammed paper Page Clearing Staple Jams Page Push the staple case back firmly into the finisher Close the front cover of the finisher List of Error Messages Page Page Page Page Service Call Message Page Appendix Report Samples Page Page Specifications Page Feeder (DADF-P1) Cassette Feeding Module-J1 Cassette Feeding Module-K1 Finisher-U1 Duplex Unit-A1 Inner 2 Way Tray-E1 Card Reader-E1 Page Page Index