Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
•The camcorder will not turn on or it turns off by itself.
•The disc compartment cover will not open.
•The LCD/viewfinder switches on and off.
-Battery pack is exhausted. Replace or
charge the battery pack ( 
16).
-Attach the battery pack correctly.
-Use the compact power adapter.
The charge indicator flashes rapidly.
-
(one flash at
Charging has stopped because the compact power adapter or the battery pack is faulty. Consult a Canon Service Center.
-
(two quick flashes at
Battery pack at least 50% charged
(
17). This is not a malfunction.
•Battery pack will not charge.
•The charge indicator flashes very slowly (one flash at
-Charge the battery pack in temperatures between 0 °C and 40 °C.
-Battery packs become hot with use and may not charge. When the battery pack is outside the charging temperature range, the CHARGE indicator will flash irregularly. The charging will start once the battery pack temperature is below 40 °C.
-The battery pack is damaged. Use a different battery pack.
-If you connect a faulty power adapter or battery pack, the CHARGE indicator flashes approx. twice per second and the charging stops.
-Check that the compact power adapter is correctly connected to the camcorder.
Camcorder is on but is unresponsive.
-The camcorder has exceeded its
operational temperature ( 
appears). Turn off the camcorder and let it cool down before resuming use.
Recording/Playback
Buttons will not work.
-Turn on the camcorder.
-Load a disc ( 
23).
Abnormal characters appear on the screen. The camcorder does not operate properly.
-Disconnect the power source and reconnect it after a short time. If the problem still persists, disconnect the power source and press the RESET button with a pointed item. Pressing the RESET button resets all settings.
appears on the screen.
- Load a disc (
23).
appears on the screen.
-Battery pack is exhausted. Replace or
charge the battery pack ( 
17).
Video noise appears on screen.
-When using the camcorder close to devices that emit strong electromagnetic fields (plasma TVs, cellular phones, etc.), keep a distance between the camcorder and these devices.
Video noise appears on the TV screen.
-When using the camcorder in a room where a TV is located, keep a distance between the compact power adapter and the power or antenna cables of the TV.
Additional Information • 67
