Troubleshooting Guide

There are multiple movie files for a single movie shoot.

If the movie file size reaches 4 GB, another movie file will be created automatically (p.182).

My card reader does not recognize the card.

Depending on the card reader and computer OS used, SDXC cards might not be correctly recognized. If this occurs, connect your camera to the computer with the provided interface cable, then transfer the images to your computer using EOS Utility (provided software, p.350).

I cannot resize the image.

JPEG cand RAW images cannot be resized (p.273).

Sensor Cleaning Problems

The shutter makes a noise during sensor cleaning.

If you selected [Clean nowf], the shutter will make a noise, but no picture is taken (p.219).

Automatic sensor cleaning does not work.

If you repeatedly turn the power switch <1>/<2> at a short interval, the <f> icon may not be displayed (p.34).

Printing-Related Problems

There are fewer printing effects than listed in the instruction manual.

What is displayed on the screen differs depending on the printer. This instruction manual lists all the printing effects available (p.280).

330