Cause | Solution |
Problem with the | Check that the Windows 98, Windows 95, or Windows |
CD ROM (continued) | NT Explorer or the Windows 3.1 File Manager can |
| successfully read the CD. |
| If the CD is unreadable, call the Canon Customer Care |
| Center (see page |
Paper Does Not Feed From Sheet Feeder
Cause | Solution |
Paper is too thick | Use recommended paper |
| Paper within the range of 17 to 24 lb (64 to 105 g/m2) |
| can be loaded in the sheet feeder. Thicker paper cannot |
| be used. |
Sheet feeder | Check sheet feeder capacity |
overloaded | Check that you do not exceed the sheet feeder capacity. |
| Paper will not feed correctly if you exceed the specified |
| number of sheets. (See page |
Paper support not | Attach the paper support |
attached | Always attach the paper support. If the paper support is |
| not attached, the media will not slide fully into the paper |
| feed slot and will not feed into the printer correctly. |
Paper wrinkled or | Check that you are using appropriate media |
curled | Paper that is folded, curled, or crumpled will not feed |
| into the printer correctly, and may also cause paper jams. |
NSee page
Troubleshooting
Chapter 5 | Troubleshooting |