Cause

Solution

Installed printer driver

Reinstall the printer driver

not operating correctly

Remove the installed BJ printer driver and then install the

 

printer driver again.

 

To uninstall the printer driver, click Start and select

 

Programs. Then select BJ Printer and click Uninstall.

 

Follow the on-screen instructions.

Print Job Will Not Start

CauseSolution

The power cord is disconnected from the power outlet

No power is coming from the power outlet

The printer and the computer are not properly connected with the printer cable

A large-sized document, such as a photograph or graphics, is being printed

The printer driver being used is not the BJC-2000 printer driver

The printer port is not set correctly

The computer printer port is set to ECP

Check your power cord

Check that the power cord is securely connected to the power outlet.

Check the outlet

Check that power is coming from the power outlet.

Check your cables

Connect the power cord and the printer cable securely. For details, see the Quick Start Guide.

Wait awhile until printing starts

Data transfer takes longer with large-sized documents.

Make sure the BJC-2000 driver is selected

Check the printer name in the Print dialog box of the application software, and select BJC-2000.

Check the port setting

If the printer and the computer are connected directly with a cable, set the “Print to following port:” setting in the printer driver setup screen to LPT1.

Check the ECP setting

Delete the computer ECP mode and try printing again.

Troubleshooting

Chapter 5

Troubleshooting 5-9