Cause | Solution |
Printer cable fault | Try to use another printer cable |
| Make sure the cable is an IEEE |
| interface cable. |
Switching device or | Disconnect the switching device or external buffer |
external buffer fault | Print with the printer directly connected to the computer. |
| If you can then print normally, the fault is probably in |
| the switching device or external buffer. Consult the |
| switching device or external buffer supplier. |
Windows Printing System (WPS) driver is installed on the computer. You may not be able to print correctly with a WPS printer driver installed on your computer.
Change the WPS driver port setting to FILE or delete the WPS driver
To change the port setting, open the WPS Driver Properties window. In the Details tab, select FILE in the “Print to Port” setting.
To delete the WPS driver, select Programs from the Windows Start menu. Then select Windows Printing System and click Uninstaller. Follow the
Printed and
The color reproduction methods used by monitors differ from those used by printers. In addition, the printed color tones may not perfectly match those on the monitor because the colors vary depending on the circumstances in which the monitor is viewed and the monitor’s color calibration settings. For example, objects that appear blue on the screen are printed purple, and objects that appear pale green on the screen are printed dark green. However, if the differences are extreme, check the items below.
Cause | Solution |
Print head nozzles in | Print a Nozzle Check Pattern |
the BJ cartridge are | Check the status of the print heads (see page |
clogged or the ink has | the print head (see page |
run out | if necessary (see page |
Printer driver settings are Check the printer driver settings | |
not correct | To print a photo, select the correct print media icon for |
| the document you are printing (such as SuperPhoto). |
Check also that the BJ cartridge and Media Type settings match the BJ cartridge and media you are actually using.
Troubleshooting
Chapter 5 | Troubleshooting |