Cause | Solution |
Printer port LPT1: fault | Check the status of the printer port LPT1 |
| Click on Start, Settings, and Control Panel. |
| on the System icon. On the Device Manager tab, double- |
| click Ports (COM & LPT). |
| Printer Port (LPT1). The Device status should read “This |
| device is working properly.” |
Installed printer driver | Remove the installed BJ printer driver and then |
not operating correctly | install the printer driver again |
| To uninstall the printer driver, click Start and select |
| Programs. Then select BJ Printer and click Uninstall. |
| Follow the |
| installing the printer driver, see the Quick Start Guide. |
A Windows Printing | Change the WPS driver port setting to FILE or |
System (WPS) driver | delete the WPS driver |
is installed on the | To change the port setting, open the WPS Driver |
computer | Properties window. In the Details tab, select FILE in the |
| “Print to Port” setting. |
| To delete the WPS driver, click Start and select |
| Programs. Then select Windows Printing System |
| and click Uninstaller. Follow the |
| instructions. |
| To continue using the WPS printer, install a second |
| parallel port. |
Troubleshooting
Chapter 5 | Troubleshooting |